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Job Description Summary:

The Manager of Revenue Cycle Informatics and Education will lead and direct the people and processes that facilitate the integration of information technology into Revenue Cycle operations including but not limited to process redesign, development of key performance metrics and implementation of solutions to facilitate optimal revenue cycle efficiencies. The position will collaborate with Revenue Cycle Managers and Senior Directors to standardize Revenue Cycle practices and optimize education across the system, in accordance with compliance guidelines and established organizational goals and vision. Responsible for developing, implementing, and overseeing educational programs related to the revenue cycle within the organization. This role ensures that all staff involved in the revenue cycle are adequately trained and up-to-date on best practices, regulatory changes, and organizational policies.

Minimum Qualifications:

Bachelor's Degree (Required)

JOB SUMMARY
The Manager of Revenue Cycle Informatics and Education will lead and direct the people and processes that facilitate the integration of information technology into Revenue Cycle operations including but not limited to process redesign, development of key performance metrics and implementation of solutions to facilitate optimal revenue cycle efficiencies. The position will collaborate with Revenue Cycle Managers and Senior Directors to standardize Revenue Cycle practices and education across the system, in accordance with compliance guidelines and established organizational goals and vision. Responsible for developing, implementing, and overseeing educational programs related to the revenue cycle within the organization. This role ensures that all staff involved in the revenue cycle are adequately trained and up-to-date on best practices, regulatory changes, and organizational policies.

MINIMUM QUALIFICATIONS
Bachelor's Degree
Field of Study: Health Information Mgmt, Business or related
Years of experience: 3-5

SPECIALIZED KNOWLEDGE
Health information management, business, or related field. Three ( 3 ) – Five ( 5 ) years of revenue cycle management Experience in a hospital or major medical center to include Experience in an acute care setting or specialty physician practice setting required. Evidence of revenue cycle systems implementation Experience or revenue cycle analytics required. EPIC , Clarity, Crystal, or Business Objects Experience preferred. Experience with implementation of revenue cycle systems in the hospital and/or ambulatory clinical setting. Management Experience required. Healthcare operations, analytics, project management, process improvement basics, use of MS Office applications including MS Project and Visio; communications methods. Knowledge of information systems with advanced skills required through courses and/or Experience . Strong Leadership, budgeting and interpersonal communication skills.

DESIRED ATTRIBUTES
Master's Degree in computer science, information systems, technology management, business, health information management, analytics or related field. Project management certification, Clinical / Hospital Operations Experience Green Belt in Lean Six Sigma KIND & LENGTH OF EXPERIENCE: 7 years of experience in revenue cycle operations and/or 5 years of experience in revenue cycle management or equivalent information technology position with evidence of progressive leadership. Previous experience with health care information systems and PC based software applications (spreadsheets, data base management, word processing, etc. ).

BEHAVIORAL COMPETENCIES
Leadership Competencies

INFORMATION SECURITY
Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.).
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines.
Promptly reports information security incidents to the OhioHealth Information Security Officer.

RESPONSIBILITIES AND DUTIES
Management & Administration

35%
Manages day to day operations of department in accordance with organizational policies and applicable laws. Interviews, hires, plans, assigns work, appraises performance and sets goals for associates. Develops an ongoing training program that meets the needs of all associates. Develops accountable metrics that are meaningful to associates and tie to the overall Revenue Cycle goals, vision and accountabilities. Provides quality of work life balance for associates e. g. employee retention rates, employee opinion scores, employee development. Communicates all pertinent information to associates. Works closely with associates to maximize their engagement. Plans , monitors and controls operating and capital budget for assigned areas of responsibility Communication, Standards and Strategy-

35%
Maintains Revenue Cycle Portfolio or Performance metrics portfolio and works closely with revenue cycle leadership and Information Technology staff to clarify needs and prioritize requests. Facilitates collaboration amongst Revenue Cycle leadership through various communication channels. Acts as collaborator with Revenue Cycle leadership and other departments to establish the vision, framework and strategic priorities of Revenue Cycle Operations. Provides support to optimize the use of revenue cycle systems through development and refinement of tools, workflows, processes, structures and best practices. Facilitates technology design and workflow plans while executing changes and adaptations for either operational workflows or analytical reporting. Leads process improvement or analytical reporting and oversight committees to providing collaboration amongst teams. Collaborates with Information Services I s leadership to align teams and set shared vision strategies. Establishes targets for associates leading projects or developing analytical solutions and removes barriers impeding success. Creates and maintains methodology for prioritization of work and creates standardize templates for delivering work. Facilitates demand management and works with leaders and end-user to align priorities, track demand progress, escalate issues, and create decision documentation as applicable e to frame decision dialogue and support consensus building among all revenue cycle end-users. Collaborates with other team members to articulate impacts of design on other revenue cycle departments. Informaticist/Analyst. Responsible for developing, implementing, and overseeing educational programs related to the revenue cycle within the organization. This role ensures that all staff involved in the revenue cycle are adequately trained and up-to-date on best practices, regulatory changes, and organizational policies-

20%
Serves as process owner/analyst for revenue cycle applications as assigned Leads or participates in design of process and measures for optimal performance. Understands technical capabilities and operational practices in order to interpret the needs of operations into a technical design for either process improvement or analytics. Acts as a change-agent champion. Represents revenue cycle operations and other revenue cycle interests and needs related to electronic solutions. Identifies and contributes to strategies to manage change and encourages change adoption. Responsible for managing moderately, complex revenue cycle and operational informatics issues and problems; provides support in response to user problems and questions regarding functionality, operations, input/output, reporting and general operating procedures; follows through to ensure final resolution of problems, recommending longer-term solutions when appropriate and communicating back to the individual reporting the problem. Follows Information Technology policy for tracking of work and entering demands. Other Duties-

10%
Supports policies and procedures of the organization and the department;

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

RC Analytics And Informatics

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment 

Remote Work Disclaimer:

Positions marked as remote are only eligible for work from Ohio.