Position Summary

We are looking for a new Logistics Operation Intern to join our Order Desk team!

Role and Responsibilities

• Responsible for all kind of customer orders (Normal order, Special Order, Bundle Order, Free of Charge (FOC) Order, and Commercial Return Order) related to specific product group
• Responsible for logistics monitoring of return and refund orders to EEDC
• Ordering
  • receiving customer order from sales, B2B, B2C
  • input into the system
  • stock check
  • credit checking
  • interface between sales, Supply Chain Management (SCM) and Eastern Europe Distribution Centre (EEDC) in managing customer requested Delivery date
  • backorders ( orders could not be delivered in time )
• Claim process, Credit notes
• Move allocation
• Cooperating with SCM and sales team,monitoring and reporting about weekly and monthly sales results and progress
• taking care of returns, communication with warehouse
• Reporting to the direct manager
• Order set up and  order management
• Payment communication
• Order release and CBR requests
• Collecting paper administration
• Excel administration
• Booking transportation
• Daily communication with shipper, logistics team and customs
• Other tasks per direct managers request

Skills and Qualifications

Qualification/Experience

• Education preferrably in area of economics, logistics, administration
• 1 year experience in back office support or sales support or administration (student experience also accepted)
• Ability to work full time

Knowledge

• Upper-intermediate command of English and local language
• Advanced user of MS Office (Word, Excel, PowerPoint)

Job related Skills

• Ability to analyse complex data
• Excellent organization, co-ordination, and time-management skills
• High ability to set priorities
• Focused on solving problems, with expressed flexibility
• Excellent communication skills
• Ability to cooperate with different teams
• Orientation to details

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