Posted:
9/28/2025, 5:53:42 PM
Location(s):
Parma, Emilia-Romagna, Italy ⋅ Emilia-Romagna, Italy
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Operations & Logistics
Workplace Type:
On-site
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
We are Lifecycle Performance Services (LPS), a division of the FORTNA Group. LPS supports every FORTNA customer by providing tailored services for delivered components, transport, and sorting solutions. We maintain, modify, and optimize systems, offering our clients support.
Our organization is growing rapidly due to increasing market demand for our systems and services. As a result of this growth, we are looking for professionals who want to help build our winning organization.
We are looking for a Service Planner.
Role Overview
You will be a crucial link between the customer, internal, and field service teams. Acting as a coordinator, you will plan all operational activities, including malfunctions, inspections, maintenance, and projects. In this role, you will closely collaborate with all stakeholders, including the customer, account managers, project and contract managers, service engineers, third parties, and suppliers. Your goal is to plan operations as effectively and efficiently as possible.
Organizing and Planning
Plan on-call services, inspections, maintenance, and projects for both internal and field service teams.
Initiate and schedule outsourced services.
Developing, Optimizing, and Improving Planning Activities
Work with your colleagues to further develop the planning process and implement improvements.
Optimize operations in the broadest sense, ensuring that inspections, maintenance, malfunctions, and projects are executed more efficiently and effectively.
Customer-friendly and service-oriented mindset
A true team player with strong communication skills, both internally and externally
Well-organized and decisive
Solution-focused and proactive approach
At least 2 years of experience in personnel planning within a service-oriented, technical and/or logistics organization
Proficiency in English (spoken and written);
Proficient in Microsoft Office
A challenging and varied role where you coordinate, organize, and drive improvements. You'll work in an open, no-nonsense environment where initiative and development are valued. You’ll be part of a motivated and enthusiastic team within an informal and flexible organization.
As part of a fast-growing company, there are multiple opportunities for advancement.
Website: https://fortna.com/
Headquarter Location: Reading, Pennsylvania, United States
Employee Count: 251-500
Year Founded: 1946
IPO Status: Private
Last Funding Type: Private Equity
Industries: Consulting ⋅ Information Technology ⋅ Logistics ⋅ Supply Chain Management ⋅ Warehouse Automation