Posting End Date:

February 18, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we deliver safe and reliable natural gas to millions of customers throughout North Carolina, and we do that by fueling our dedicated and skilled workforce. Whether you enjoy the outdoors or prefer the office environment, we value inclusion and diversity in all faucets of our business. It's not just a job, it's a career! 

We know that family is important and that's why we offer competitive benefits, a savings plan, and generous time off. When required, we also provide training. 

This level would typically have a minimum of one to two years of directly related experience or equivalent certification. Basic understanding of common office software and equipment.  Depending upon the nature of the work, progression from this level may require: a) the incumbent bidding for higher level work, or b) the incumbent taking on broader or deeper tasks. 

We are looking for a Customer Field Rep I to join our team! 

Important Note: This role is considered safety sensitive, and as such, you may be required to undergo various background screenings. This may include but is not limited to a driving record abstract, criminal check, a company sponsored medical and drug testing. 

This position reports to our Raleigh Operations in North Carolina. 

What You Will Do: 

• The primary focus of this role is to accomplish a broad range of basic business support services tasks.   

• Focus may be on one or more basic tasks, with some ability to prioritize work or choose from a number of known options to solve basic problems or complete tasks.  

• Decision making is closely guided by guidelines and/or incumbents have immediate access to guidance or supervision.   

• Communication may be verbal or written but typically involves the relay of basic facts and use of predetermined content with minor modification, forms, or protocol.  No formal supervision exercised by this position, however, role may be required to provide basic guidance to junior employees.   

• The impact of the role is typically confined to the immediate work unit and may result in delays in processing business support tasks. 

Who You Are: 

• 0-2 years’ experience in related field. 

• Basic knowledge and skills in customer service and credit/collections. 

• Basic computer knowledge and skills, including Microsoft Word, Excel, and Outlook Ability to use hand tools such as a meter key and adjustable wrench. 

• Basic troubleshooting, problem-solving, and mathematical skills for reviewing customer accounts. 

• Basic ability to use mapping technologies and navigate in various territories, including a basic knowledge of the assigned area and surrounding towns. 

• Ability to retain knowledge of company’s credit policies and North Carolina Utilities Commission rules and regulations. 

• Basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner. 

• Ability to effectively read gas meters, and properly research and record meter and account information on a computer. 

• Ability to work independently and as part of a diverse team. 

• Ability to frequently travel to customers’ premises, where encounters with agitated customers or dogs and other animals may occur. 

• Ability to balance and prioritize workload based upon time of year. 

• Preferred Knowledge, Skills, Abilities & Experience: 

A demonstrated knowledge of safety procedures. 

A good mechanical aptitude. 

A demonstrated ability to use and comprehend mathematical calculations and formulas. 

Bilingual (Spanish) candidates. 

Working Conditions: 

Work is performed in customer's premise, as well as, outside in varying weather conditions (i.e. cold, heat, rain, etc.) 

For Enbridge Internal use only: The role is mapped to Customer Field Representative I - E300 salary grade.

Physical Requirements (Include but are not limited to): 

Balancing, bending and stooping, climbing, crawling, carrying (up to 80 amount of pounds), grasping, kneeling, lifting (objects 80 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement, grasping, kneeling, light – moderate lifting (objects up to 80 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement. 

Mental Requirements (Both field & office) include but are not limited to: 

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. 

At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position. 
 
This position does not offer relocation assistance.  

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com