Location:

4224 Ridge Lea Road - Amherst, New York 14226

Job Summary
The Post Closing Specialist is responsible for reviewing, auditing, and finalizing mortgage loan files after closing. This role ensures that all documentation is complete, accurate, and compliant with investor and regulatory requirements. The Specialist works closely with internal departments, title companies, and investors to resolve post-closing issues and ensure timely delivery of loan packages.

Essential Functions

• Review closed loan files for completeness and accuracy.
• Ensure compliance with FNMA, FHLMC, GNMA, FHA, VA, and private investor guidelines.
• Audit loan documents to meet federal and state regulations including RESPA, TILA, HOEPA, and QM.
• Submit final loan packages to investors and track post-closing conditions.
• Communicate with internal teams and external partners to resolve discrepancies.
• Maintain accurate records in loan origination systems.
• Monitor and meet investor shipping deadlines.
• Support audits and quality control reviews as needed.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Associate's Degree or equivalent experience (preferred)

Work Experience

• 1+ years experience in residential mortgage lending. (required)

Skills

• Knowledge of mortgage products and investor guidelines (FNMA, FHLMC, GNMA, FHA, VA).
• Understanding of federal and state mortgage regulations.
• Exposure with FHA Connection and loan documentation systems.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office, loan documentation systems, and investor delivery platforms.
• Ability to manage priorities and meet deadlines.
• Excellent communication and customer service skills.
• Knowledge of real estate and mortgage terminology.
• Ability to work collaboratively in a team environment.
• Adaptability to evolving industry standards and technologies.
• High level of trustworthiness, accountability, and a selfless, team-oriented attitude. Ability to maintain confidentiality in dealing with highly sensitive client information.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.00 - $22.60 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 02/02/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].