Specialist Collector For Direct Customers

Description -

Specialist Collector for North America Direct Costumers 

Description

Applies Specialized level of subject matter knowledge to manage complex customer accounts. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project to impact open receivables. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies approved by organization. Evaluates unique circumstances and makes recommendations.

In credit & collections you’ll learn negotiation skills that you won’t find in any financial organization.

Our team works with Graphics business´s customers which are one of the most significant supporters of revenue to the company.

Also, we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about.

Responsibilities:

-          Analyzes and researches customer receivables account delinquency and determine the type of communication method to facilitate payment.

-          Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer.

-          Recognizes trends for non-payment and resolve issues by engaging internal partners.

-          Utilizes strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions.

-          Reduces the time spent on the account through increased portfolio effectiveness.

-          Minimizes Write Offs and Bad Debts through early identification of risk receivables.

-          Provides strong evidence of leadership capabilities through performing by example.

Education & Experience Recommended
• Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-3 years of work experience, preferably in collection, credit, banking, or a related field or an advanced degree with 3-4 years of work experience.


Knowledge & Skills
• Accounting
• Auditing
• Data Analysis
• Due Diligence
• Economics
• Finance
• Financial Analysis
• Financial Services
• Financial Statements
• Loans
• Portfolio Management
• Risk Analysis
• Risk Appetite
• Risk Management
• Underwriting

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Finance

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement