At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated and analytical Customer Success Analyst to join our Global Corporate Center (GCC) Customer Management team in Bangalore, India. In this role, you will be responsible for the daily operational support, reporting, and data collection needed to ensure seamless service delivery and high satisfaction for our large, complex global accounts.

You will join a collaborative, customer-first environment that serves as a vital bridge between our operational execution and global sales efforts.

What You’ll Do

In this role, you will:

• Responsibility 1 (Main Responsibility & Deliverables): Manage daily data collection, build bespoke customer reports, and perform detailed invoice and spend analysis to ensure accurate billing and successful preparation for Quarterly Business Reviews (QBR).

• Responsibility 2 (Collaboration): Partner closely with Global Account Managers, Customer Success Managers, and wider internal cross-functional teams to resolve customer queries and maintain consistent client loyalty.

• Responsibility 3 (Compliance & Standards): Drive proactive internal management of asset destruction requests from fulfillment through to the production of Certificates of Destruction, ensuring all inventory metrics remain strictly aligned with audit and General Data Protection Regulation (GDPR) standards.

What You’ll Bring

The ideal candidate will have:

• Experience: Significant experience in a contact center, customer service environment, or structured administrative background.

• Knowledge: Strong analytical, thorough investigative, and computer literacy skills, including extensive experience using spreadsheet software like Microsoft Excel or Google Sheets.

• Skills: Strong written and verbal communication alongside robust interpersonal skills, with a proven ability to confidently multi-task and manage stakeholder relationships in a fast-paced environment.

• Education: A Bachelor's Degree.

Category: Customer Support