Job Title:

Standard Deal Partner Specialist I

About Trellix  
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview:

The Deal Partner provides operational support for our Sales, Customer Service, and Renewal teams. Consisting from high-volume ticketing support to white-glove deal shepherding, this group is dedicated to removing administrative friction, ensuring policy compliance, and accelerating the quote-to-invoice lifecycle.

About Role:

• Individual contributor within the Center of Excellence (COE) serving as the escalation point and operational engine for our quote-to-invoice processes.
• Provide high level of service to internal customers including Premium Deal Partners, sales, SEs, CSMs.
• Diagnosing deep system errors, clearing order booking roadblocks, or stepping in to structure and approve smaller deals during peak periods.
  Internal facing function interacting with internal Q2I leaders and limited external customers.
• Requires knowledge of Quoting, Deal Desk, and Order management, Customer Database methods, theories, practices and procedures.
• Liasion Q2I principles and technical aptitude sufficient to contribute to order management functions and delivery. 

About You

• Minimum of 2 years of related experience with a Bachelor’s degree, or equivalent experience.
• Prior work experience in data operations, customer/ sales support would be preferred.
• Good communication skills: Fluency in English is a must.
• Advanced computer skills (Google Apps). Prior experience in Salesforce, CPQ, SAP or similar business applications.
• Strong work ethic & organizational skills.
• Analytical and problem solving abilities.
• Prioritization, attention to detail and task management skills.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.