Posted:
8/29/2024, 2:27:16 AM
Location(s):
England, United Kingdom ⋅ London, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Medical, Clinical & Veterinary
Workplace Type:
On-site
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
JOB TITLE: Patient Flow Coordinator Registered Veterinary Nurse
REPORTING TO: Head of Nursing Services
START DATE: Autumn/Winter 2024
HOURS: Full-Time (40-Hours/Week)
SALARY: £34,000-£38,000 DOE
London Vet Specialists has an exciting opportunity for a Registered Veterinary Nurse to join their team as a Patient Flow Coordinator. The ideal candidate will have experience nursing within a specialist referral centre or managing patient flow in a busy hospital environment. This is a unique opportunity to join the LVS team to lead the patient flow within their new referral centre, offering an alternative path to a clinical nursing role.
About Us
London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, North London and in May 2024, relocated to a new state-of-the-art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames, nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We now have a complete compliment of specialist-led services, including orthopaedic and soft-tissue surgery, internal medicine, ophthalmology, anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging, neurology & emergency and critical care.
Linnaeus is a forward-thinking partnership of highly respected primary care and referral veterinary practices across the UK and Ireland, comprising some of the best clinicians in the profession. Linnaeus invest in quality practices who put patient care at the heart of everything they do. Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do.
Overview
The Patient Flow Coordinator RVN will be responsible for the processing and scheduling of patient investigations and procedures within the hospital. Working closely with the anaesthesia and diagnostic imaging teams, you will be responsible for overseeing the patient flow and coordination of the day, including scheduling advanced imaging and surgical theatre use, overseeing patient accommodation availability and assessing overall capacity of the clinical team for the throughput of cases. You will also assist with keeping accurate hospitalisation records in the SmartFlow patient management system to ensure our inpatients are appropriately managed during their hospitalisation from point of admission.
This position requires decisive, clear communication and the ability to adapt to changing priorities and urgent circumstances. This is a diverse and fast-paced role, providing variation from a traditional nursing position while remaining within the clinical environment; therefore the position would suit an experienced RVN looking for a new challenge. Your work will be prioritised in the scheduling and coordination of patient flow and procedures, though some clinical nursing duties will still occasionally be expected of the successful candidate to maintain skills and support the nursing team as required. The ideal candidate will be a referral-experienced RVN, or senior level RVN with experience coordinating flow through a busy hospital environment.
The interview process will consist of a first-stage interview via Microsoft Teams, followed by a day on-site for a second-stage interview, facility tour and morning shadowing our Head of Nursing Services, Ryan who currently manages our patient flow, to provide a clearer understanding of what this role entails.
Key Responsibilities
Provide efficient scheduling and coordination of patient flow through all services and areas of the hospital, including advanced imaging and surgical theatre use.
Participate in daily scheduling rounds to plan for the day ahead with the clinical teams.
Demonstrate effective communications with clinicians and the nursing team to coordinate workflows for the day-to-day running of the clinical service and ensure efficient patient flow throughout the hospital.
Ensure SmartFlow records accurately reflect admission paperwork and are completed appropriately at point of check-in.
Prevent the occurrence of delays by forward planning and communicating with all stakeholders across the practice. Where delays are unavoidable ensure prompt communication with clinicians involved and offer alternative solutions where possible.
Triage urgent and emergency referrals to provide insight on capacity within the team to accept and process these cases appropriately and efficiently.
Plan daily caseloads in advance to ensure scheduling of surgical theatres, imaging suites and anaesthesia personnel can be maximised while not compromising patient safety or team capacity.
Ensure accurate record keeping is undertaken, especially regarding anaesthetic and hospitalisation records in SmartFlow.
Work closely with the HoNS and Lead Nurses to ensure strong clinical and operational performance within the nursing team.
Participate in team briefings and meetings to ensure effective and efficient communication.
Take part in team reflections of incidents and near misses, to continually improve our patient care and safety, including Halo reporting.
As a cat-friendly clinic, you will support the International Society of Feline Medicine (ISFM) cat-friendly standards across the hospital.
As a dog-friendly clinic, you will support the Dogs Trust and British Veterinary Behaviour Association (BVBA) dog-friendly standards across the hospital.
Help within the capabilities of an RVN in a clinical aspect when needed to ensure and prioritise our commitment to a high quality of patient care. You will not be expected to fulfil advanced skills but may be asked to assist with standard nursing task
Benefits:
5 Weeks' Annual Leave plus Bank Holidays
Additional Birthday Leave
RCVS & VDS Fees Paid
Enhanced Equal Family Leave
Enhanced Sickness Pay
Life Assurance
External CPD Funded
Extensive Free Online Linnaeus CPD Program
Progression Opportunities
Generous Staff Social Calendar
Wellness Program Including:
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Referral Nursing Talent Acquisition Business Partner – Becca Thompson at [email protected]
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary