Skill required: Client Financial Management - Financial Analysis
Designation: Client Financial Mgmt Associate
Qualifications:Master of Business Administration
Years of Experience:1 to 3 years
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What would you do? Broad objective :
Responsible for executing all billing processes provided by the team ensuring adherence to the standard taxonomy tasks and corresponding standard desktop procedures
The billing agent is expected to work in Night shifts from 6PM IST to 3AM IST
Qualification-CA, CMA, MBA FPAN, Description-Responsible for financial management - including budgeting & forecasting, contract profit & loss management and advisory services to client and corporate leadership teams
Design and implementation of tools and processes which enable the client to perform financial analysis of its statements. Involves the ability to assess materiality and volatility of financial statement line items and key metrics utilizing financial ratios to determine the financial health of the company.
What are we looking for? Key Priorities :
Processing accuracy and efficiency (Delivery quality)
• Minimize processing errors in all taxonomy steps of the billing process
• Execute all billing tasks within the agreed timelines
Process expertise
• Thorough knowledge of the desktop procedures that have been designed for each of the taxonomy tasks
Client communication
• Address client queries around billing in a timely and effective manner in order to avoid escalations where possible
Quality assurance
• Ensure all implemented quality assurance controls are adhered to while executing the billing tasks
Collaboration ethic
• Develop a constructive working relationship with the other billing agents of the team, share best practices and lessons learnt
Continuous improvement mindset
• Actively strive for personal development and upskilling/Communicate training ideas to the team lead
Performance metrics :
Delivery quality metrics
• Error rate : Percentage of billing transactions with errors
• Processing time : Average time taken to process a billing task
• First pass yield : Percentage of transactions processed correctly without the need for rework
Client communication metrics
• Clients’ complaint rate
• Escalation rate : Percentage of issues escalated to higher management
Team Collaboration metrics
• Peer feedback
• Contribution to collaborative projects
Continuous improvement metrics
• Adaptability score (to new processes/tools/policies)
• Contribution to improvement/automation initiatves
Added knowledge on knowledge on MS Office applications like Outlook, Excel, Word
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
Master of Business Administration
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com
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