Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As a Senior Sales Operations Coordinator at Thermo Fisher Scientific, you will support our commercial sales team and enable exceptional customer experiences. Working with our technologies and solutions, you'll drive operational excellence through first-point-of-contact resolution for field-based teams. You'll manage responsibilities including order processing, tender coordination, and sales support activities using advanced CRM and ERP systems. This role offers opportunities to optimize processes, improve workflows, and contribute to our mission of enabling customers to make the world healthier, cleaner, and safer.

Key Responsibilities:

• Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
• Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders.
• Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
• Utilise Salesforce.com for recording of sales support activity.
• Facilitate the ‘goods on approval’ process and maintain accurate records to ensure process compliance.
• Coordinate the return of goods process (return authorisation).
• Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
• Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
• Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.

Frequent Contacts:

Internal

• Account Managers, Product Experts, Sales Specialists
• Customer Service
• Finance and Accounts Receivable/Payable Team
• Supply Chain

External

• Customers

Minimum Requirements/Qualifications:

• Science degree and/or related experience
• Previous sales or customer service experience
• Meticulous attention to detail
• Passion for providing outstanding customer service and achieving results through others
• Excellent social, written and verbal skills
• The capability to think creatively
• Able to handle fast-paced environment and work to tight deadlines
• Strong interpersonal and time management capabilities
• Able to prioritise work

Skills and Attributes

• Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
• Ability to handle pressure and achieve desired outcomes
• Strong proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role

Other Job Requirements:

• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment