About the role

We are seeking a dynamic and visionary Head of Quality to lead our Quality Assurance and Service Engineering teams at our Thailand manufacturing facility, which produces 3 million units of residential, light commercial and VRF (Variant Refrigeration Flow) air conditioners annually. The ideal candidate will bring a strategic mindset, strong cross-cultural communication skills, and an execution-driven approach to drive continuous quality excellence across development, manufacturing, and post-launch support.

Key Responsibilities:

Quality Assurance

• Oversee all QA functions including Product Development Quality, Component Quality, and Manufacturing Quality.
• Establish and maintain quality standards and systems to ensure compliance with Carrier global standards and customer expectations.
• Lead advanced quality planning during new product introduction and drive structured problem-solving across the product lifecycle.
• Act as the key interface between quality, engineering, and operations teams to prevent quality issues before they occur.

Service Engineering

• Manage the Service Engineering team responsible for field quality performance and issue resolution after product launch.
• Develop systems to capture customer feedback and field failure data and lead root cause analyses and corrective actions.
• Collaborate with R&D and product management to implement design or process changes for continuous improvement.

Leadership & Strategy

• Shape the quality strategy aligned with business goals and future growth plans.
• Drive a proactive quality culture across the plant by empowering teams, improving transparency, and eliminating bottlenecks.
• Lead change initiatives across departments with resilience, clarity, and strong stakeholder engagement.
• Ensure the plant remains competitive by adopting world-class quality practices and continuous learning.

Requirements

• Bachelor’s or Master’s degree in Engineering or related technical field. A degree from an internationally recognized university is strongly preferred.
• Minimum 15 years of relevant experience in quality, engineering, or manufacturing, with at least 5 years in a leadership role.
• Proven track record in managing complex quality organizations within a high-volume manufacturing environment.
• Strong knowledge of quality tools and methodologies.
• Excellent communication and interpersonal skills with fluency in English and Thai.
• Ability to inspire credibility and confidence across different levels of the organization, including senior stakeholders and cross-functional teams.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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