What you will do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job.  This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation.  This requires solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.

Other tasks as needed by the business:

• Perform tasks related to Material Handling as needed. This position will be the backup of the Material Handler and will need to use Personal Protective Equipment, including but not limited to the use of safety boots when backing up MH.
• Safety coordinator for the branch.
• Assist in resolving any administrative problems.
• Other tasks as needed by the business.

How you will do it 

• Communicate with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments

What we look for 

Required

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong organizational skills.
• Ability to communicate in a professional business manner. 

Preferred

• Knowledgeable in Microsoft (Especially Outlook and Excel).
• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team-oriented environment

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.