Duties and Responsibilities

• Process ticket sales and Will Call tickets for events

• Ability to deal tactfully, helpfully and professionally with the public to provide event information and accurately complete ticket transactions

• Answer the box office phone line and provide accurate information concerning events, tickets and schedules of upcoming events

• Familiarize self with the different venue layouts

• Assist with the restocking of box office supplies

• Handle cash and credit card transactions responsibly and accurately; ability to count back cash and give appropriate change

• Maintain accurate ticket transaction records; verify beginning and ending cash drawer balance

• Follow physical safety procedures and report deficiencies to supervisors

• Follow all policies and procedures for Box Office operations

• Perform clerical functions to support Box Office operations

• Provide support to managers and supervisors as needed within the Box Office

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• English language fluency, written and verbal, required

• Must be 18+ years old to apply

• Evening, weekends and holidays work availability; no minimum number of hours per week is promised

• Ability to be at the assigned work location at the scheduled time

• Ability to meet high standard of cleanliness and appearance

• Ability to work independently or with a team

Education and/or Experience

• High school diploma/GED

• Preferred experience working with Ticketmaster ticketing or other ticketing system; as well as office equipment such as copiers, computer/keyboard, telephone, and ticket printers

• Experience in a direct customer service role preferred

• Experience in a cash-handling role preferred

Skill and Abilities

• Ability to pass a required background check

• Organizational skills required to maintain transaction records

• Computer competency required to search availability of tickets and complete transactions

Other Qualifications

• Must have reliable transportation to and from work, including late evening and weekend hours

Physical and Environmental Requirements

• Position requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, money, and receipts

• Position also requires the ability to lift and/or move up to 25 pounds

Work Environment

• The noise level in the work environment is usually moderate, however, during events, the noise level may be loud

• Position is exposed to fumes or airborne particles

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

Compensation

• Hourly Rate: $17 per hour

• Overtime: time plus one half paid for weekly hours over 40

• Sick leave paid in accordance with Washington state law.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.