Job Summary:

The IT Coordinator is responsible for providing daily support on hardware, software, and network issues to end users. The role involves identifying, researching, and resolving technical problems and responding to telephone calls, emails, and in-person requests for support. The coordinator will document, track, and monitor issues to ensure timely resolution and follow up with users to confirm successful problem resolution. Responsibilities include user and event support, with a commitment to delivering exceptional service in Level 1 helpdesk support as part of T-Mobile Center.   This position will assist with other venue technology as needed.

Essential Duties: 

• Management of escalation, emergency and day-to-day customer support IT-related issues, including identifying hardware and software issues and assist in facilitating resolution.  Hardware/Software including but not limited to laptops, desktops, cell phones, mobile devices and virus control.    
• Provide on-site dedicated IT support to all events at T-Mobile Center.
• Assist implementation of ASM Corporate IT projects and standard practices at T-Mobile Center.    
• Manage network and telecom needs for local staff, and events to include patching/extending circuits and ports, pulling wire, punch downs, cross-connects and phone placement.   
• Troubleshoot LAN, and WAN issues under Director and ASM Global Network team supervision.        
• Maintain management and tracking of all IT assets including but not limited to cables, phones, desktops, laptops, event support equipment.       
• Will work with various 3rd parties to facilitate, manage and execute any special event IT requirements or IT operational issues.         
• Will be required to configure and maintain various network devices in T-Mobile Center’s network environment using industry best practices.         
• Will be required to maintain up-to-date documentation and diagrams for the T-Mobile Center network.     

Required Qualifications (Job Knowledge, Skills, and Education):

• A minimum education level of a High School Diploma or its equivalency     
• 2-4 years of related work experience. 
• High-level knowledge of applicable computer software and hardware.
• Strong working knowledge of desktops, laptops and various mobile devices.
• Excellent organizational and project management skills, including the ability to organize time and work on multiple tasks and follow through to completion of tasks or projects.
• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy. 
• Ability to position self to carry and maintain access to computer equipment & cables on & under desks, server closets and telephone rooms. 
• Self-motivated and able to work independently.
• Ability to communicate effectively developing and maintaining positive working relationships.
• This position requires the ability to work flexible, sometimes long hours which include nights, weekends, and holidays.

Physical Requirements:

•           Constant operation of computer and other office productivity equipment/machinery.

•           Ability to remain in a stationary position for extended periods of time.

Preferred Qualifications (Job Knowledge, Skills, and Education):

•           Bachelor of Arts/Sciences Degree – computer science or related field. 

•           Strong working knowledge of Cisco network devices.

•           Ability to perform Vlan switching and switch port activation,

• High-focused support of TCP/IP protocols, DNS and DHCP.

•           Strong knowledge of Wi-Fi spectrums, channels and troubleshooting.

ASM Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  ASM Global may require an employee to perform duties outside his/her normal description.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

TMCHR@T-Mobilecenter.com for applicants requesting reasonable accommodation.