Posted:
1/29/2026, 7:15:47 PM
Location(s):
Vernier, Genève, Switzerland ⋅ Genève, Switzerland
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Date Posted:
2026-01-08Country:
SwitzerlandLocation:
Chemin de Mouille Galand, 1214 VernierL’Assistant(e) Commercial & Recouvrement contribue activement à la performance administrative, commerciale et financière de l’OT.
Il/Elle est responsable du recouvrement des créances, du suivi et de la satisfaction clients, ainsi que de la conformité des dossiers de booking (maintenance et travaux). Il/Elle assure également la coordination avec la Direction Financière du siège.
De manière exceptionnelle, l’Assistant(e) Commercial & Recouvrement peut être amené(e) à assurer la prise d’appels du standard ainsi que la saisie des heures des techniciens en cas d’absence de collègues.
Recouvrement
Suivi des comptes clients et identification des impayés
Relances (téléphone, email, courrier)
Mise en place et suivi de plans de paiement
Collaboration avec la Direction Financière du siège pour les dossiers sensibles
Préparation des dossiers pour procédures contentieuses
Reporting régulier : balance âgée, litiges, indicateurs DSO
Satisfaction Clients & Gestion des Réclamations
Suivi et analyse des retours clients.
Rédaction des réponses aux réclamations
Coordination avec les équipes internes pour investigation
Contribution à l’amélioration continue de l’expérience client
Documentation dans les outils dédiés
Conformité des Dossiers de Booking (Maintenance & Travaux)
Vérification de la complétude et de la conformité documentaire
Contrôle des informations pour la facturation
Garantie de l’exhaustivité et conformité des dossiers dans les délais
Interaction avec les équipes opérationnelles
Maintien de la qualité documentaire
Relations avec la Direction Financière Siège
Transmission fiable des données financières
Contribution aux clôtures et analyses
Suivi des écarts ou anomalies
Communication des éléments liés au recouvrement, litiges et risques
Support Opérationnel (occasionnel / back-up)
Gestion ponctuelle du standard téléphonique
Saisie exceptionnelle des heures des techniciens
Compétences techniques
Connaissance des processus de recouvrement
Maîtrise d’Excel, Word, Outlook
Maîtrise d’un ERP / CRM
Baan et JDE
Aisance rédactionnelle
Rigueur documentaire et sens du contrôle
Compétences comportementales
Sens du service client.
Diplomatie, assertivité, résistance aux situations difficiles
Organisation, autonomie, fiabilité
Esprit d’équipe et communication transversale
Gestion du stress et des priorités
Indicateurs de Performance (KPIs)
Taux de recouvrement
Délai de traitement des réclamations
Taux de conformité des dossiers de booking
Qualité du reporting
Satisfaction clients internes et externes
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Website: https://www.otis.com/
Headquarter Location: New York, New York, United States
Employee Count: 1-10
Year Founded: 2018
IPO Status: Private
Last Funding Type: Series A
Industries: Finance ⋅ Financial Services ⋅ Marketplace