Job Summary:

The Claims Administration for Individual Disability is responsible for processing the documents/images being sent to AWD. The team also handles several admin tasks (including Payment) that will be trained on a later part. The job purpose is to ensure the Disability Administrators are able to meet individual and team goals in line with the Service Level Agreement (SLA).

                                                                                                                                                                                                                                           

Key Accountabilities:

Process indexing and data entry of transactions to the correct claimant in AWD

Process Premium Waiver Activation, Termination, Address change

Process and capture information to system according to established methods and procedures

Handle multiple tasks in a fast-paced environment

Handle highly sensitive and heavily regulated funds

Consistently attain the service level set by the Company

Proactively reports any concerns that needs escalation to the management

Perform thorough checking for every case and eliminate financial errors

Handle other duties and functions as assigned by the Supervisor

                                                                                                                                                                                                                                           

Minimum Skills Requirement to Hire:

 (For IJP)The candidate:

• Must have at least 1 year tenure in current position
• Must be meeting or exceeding performance metrics in the current position
• Must not have any attendance issues and have not received any disciplinary action

Education:

• College/University graduate; preferably medical related course

Technical Skills:

• Ability to use the desktop computer system
• Typing skills (at least 8000 KPH or 35 WPM)
• Basic internet skills and knowledge of MS Word and Excel

Soft skills:

• Has excellent oral and written communication skills
• Has keen attention to detail (critical)
• Has excellent customer service skills and accountability for customer requests or issues
• Strives for continuous improvement
• Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
• Has superb organization skills and ability to multi-task and can work under time pressures
• Is solution-oriented and demonstrated sound judgment and decision-making skills
• Has ability to probe, investigate discrepancies and resolve issues
• Responds to challenges and opportunities in a positive and productive manner

Minimum Skills Requirements to Go-live:

Product-specific:

• Good understanding and appreciation of the Living Benefits and Affinity Disability environment and its clients

Process-specific:

• Knowledge of Disability processes
• Good understanding of Manulife’s privacy and confidentiality policies and guidelines

Tool-specific:

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid