Posted:
3/1/2026, 4:00:00 PM
Location(s):
Prague, Prague, Czechia ⋅ Prague, Czechia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Sales & Account Management
About the role
We are hiring a Service Management Specialist to support a major insurance client in Prague. This role focuses on service management processes and operations within a digital delivery environment. You will work closely with business and technical teams to ensure stable service operations, continuous improvement, and effective incident and change handling.
This position is ideal for candidates with strong service management or ITSM experience who are willing to learn Salesforce as part of the client ecosystem. Deep Salesforce knowledge is not required at entry.
What you will do
Own and support IT service management processes (Incident, Change, Problem, Service Requests)
Act as a bridge between business stakeholders and technical teams
Support day-to-day service operations and ensure SLA adherence
Coordinate incident resolution and change activities
Identify process gaps and drive continuous service improvement
Work with service management tools and reporting to ensure service transparency
Gradually build functional knowledge of the Salesforce environment used by the client
Must-have requirements:
Hands-on experience in Service Management / ITSM / Service Operations
Practical knowledge of Incident, Change, and Problem Management processes
ITIL certification or solid ITIL process knowledge
Ability to work independently in a client-facing environment
Professional English (spoken and written)
Strong communication and coordination skills
Nice to have:
Experience from insurance, banking, or regulated environments
Willingness to learn Salesforce and work in a Salesforce-based delivery context
Experience with service management tools (e.g. ServiceNow or similar platforms)
Previous exposure to Salesforce (Service Cloud, case management, or support context) is a plus
Experience working in international or distributed teams
#LI-EU
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing