Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Azure IaaS
Good to have skills : Google Cloud Platform Architecture, Microsoft Azure Active Directory, Consumer Goods and Services
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across server and network areas. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth functioning of production and development systems. - Perform regular maintenance and updates on software products. - Troubleshoot and resolve hardware and software issues. - Configure services on various platforms. - Implement technology at the operating system-level. - Collaborate with vendors and brands for software solutions. - Manage L1 and L2 troubleshooting. - Assist in network and server areas. - Provide hardware and software support. - Conduct system testing and debugging. - Document technical processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS. - Good To Have Skills: Experience with Google Cloud Platform Architecture, Microsoft Azure Active Directory, Consumer Goods and Services. - Strong understanding of cloud infrastructure and services. - Experience in managing and troubleshooting Azure IaaS. - Knowledge of virtualization technologies and concepts. - Familiarity with networking protocols and security. - Ability to analyze and resolve technical issues. - Excellent problem-solving and communication skills. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Microsoft Azure IaaS. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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