Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Solar Service parts work relentessly as one team to provide Service Parts Solutions to Achieve Best in Class Solar equipment availability.  Service Parts EAME supports customers in the EAME region with all their service parts needs with the highest level of professionalism and urgency. This position supports customers in a set of countries and is responsible ensuring resolution of all questions and requests to customer satisfaction.

What will be your tasks/responsibilities?

• Support service parts requirements for internal and external customers:
• Receive and process requests for quotes.  Given a parts listing (request for quote) by the customer, you validate the appropriate part numbers, pricing, and lead times to assure customer needs can be met.  Acknowledge the quotes for the customer with terms and conditions noted.
• Receive Purchase Order (PO) from customer.  Review terms and conditions. Identify all discrepancies or conflicts in the terms and conditions. Consult with lead or the manager to assure the terms and conditions are acceptable. Address these issues with the customer. Obtain final agreement with customer.  Enter and acknowledges order to customer.
• Keep customer apprised of status.  Solve all related problems that might surface during the process.  Expedite as necessary to meet customer demands. Advise and negotiate with peers when required to consider conflicting priorities or simultaneous need for limited parts.  Issue shipping instructions and any special packaging requirements. Coordinate with other Solar departments to assure the order is brought in to meet original promise date.  Monitor order to point of delivery, follow up to resolve any customer concerns with order shipment.
• Process service orders in support of Solar maintenance contracts or warranty obligations.

What do we expect from a suitable candidate?

• A Bachelors degree in Business Administration, Supply Chain, Logistics or the demonstrable equivalent in relevant work experience
• A minimum 2 year experience on international sales administration/logistics environment is recommended. Demonstrable customer service experience is recommended.
• Must possess a general understanding of INCOTERMS, Export and Custom Regulations
• Must have excellent business professional written and verbal communication skills
• Enjoys contact with customers
• Attentive to details and focus on quality
• Good command of Excel (basic formulas, lookups, pivots, simple macros), Outlook, and in general MS Office products.
• Proficiency in business English is mandatory
• Available to travel occasionally and up to 25%
• Positive and ambitious person interested in learning new skills and contributing to success of whole team.

Posting Dates:

October 2, 2024 - October 16, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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