Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Central Services organization provides the resources required to deliver solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, Investigative tools, among other offerings.

Job Description

Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Conducting BPR, System Provisioning, UI Customization, Training MSI Premier One CAD and Mobile, and Go Live Support. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.

Preferred Qualifications:

• College Degree in Business, Criminal Justice, IT, Management, or Technology preferred.

• Technical expert in ESRI, SSRS Reporting,  Premier One, or Flex Applications.

• Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers.  

• Ability to work a large/complex project independently.

• Create and deliver customized training (both remote and onsite)

• Must be able to execute, create, review, and modify Functional Validation Plans. 

• Excellent interpersonal communication skills. 

• SME on Premier One or Flex; CAD, RMS, ESRI, or SSRS products. 

• Ability to produce and deliver Business Process Review.

• Lead and organize AS resources on complex projects.

• Identifies and mitigates risks and communicates those to management. 

• Creates formal documentation for peers. 

• Trains and mentors new employees.  

• Primary point of contact for application related issues. 

• Works with Product Management to communicate enhancement requests.  

• Ability to provide all required customer training without assistance.  

• Must be able to obtain necessary security clearance as required by government contract.

• Must be able and willing to travel up to 75% of the time.

This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidates reside on the East Coast.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

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Basic Requirements

• 5+ years experience in one of the following: Business Analysis, Public Safety, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].