At Western Union, protecting our customers and delivering fair customer outcomes is at the heart of everything we do. As the regulatory landscape continues to evolve, we are strengthening our Consumer Protection Compliance function and are looking for a Lead Analyst, Consumer Protection Compliance to help drive this important work.

This is an exciting opportunity to join a growing compliance team where you'll provide second line oversight, challenge, monitoring, and reporting across consumer protection activities. You'll work closely with stakeholders across the business to identify and assess consumer risks, enhance governance frameworks, support regulatory initiatives, and help ensure positive customer outcomes.

Role Responsibilities

• Provide second line oversight and support for Consumer Protection Compliance activities across the business.
• Review complaints trends, customer outcomes, and operational data to identify risks and opportunities for improvement.
• Support governance reporting for senior management, committees, and board forums.
• Contribute to regulatory change initiatives, compliance projects, and control enhancements.
• Partner with business stakeholders to provide guidance and constructive challenge on consumer protection requirements and risk management practices.
• Help strengthen consumer protection frameworks, reporting processes, and oversight activities to support fair customer outcomes.

Role Requirements

• Experience within Compliance, Risk Management, Consumer Protection, Conduct Risk, Audit, or a related field within a regulated environment.
• Understanding of compliance oversight, risk management, or regulatory requirements.
• Strong analytical skills with the ability to identify trends, risks, and opportunities for improvement.
• Experience preparing reports and communicating findings to stakeholders.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively across teams.

Nice to Have

• Experience in a second line of defence role.
• Experience in financial services, payments, banking, fintech, or another regulated industry.
• Exposure to Consumer Protection, Compliance Monitoring, Compliance Testing, or Regulatory Compliance activities.

Work Shift

HYBRID

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Ireland specific benefits include:

• 22 days of annual leave.
• Comprehensive life & medical cover       

• Contributory pension plan  

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MP1 #LI-Hybrid

Estimated Job Posting End Date:

08-31-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.