National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

About the Role

As a Processing Support Associate II, you’ll play an important behind-the-scenes role ensuring smooth operations for our customers and business partners. You’ll investigate and process requests, support system testing, and help identify opportunities for improvement—all while growing your skills in a collaborative, supportive environment. This role is ideal for someone early in their career who enjoys problem-solving, learning new systems, and making a meaningful contribution as part of a team.
You’ll work under general supervision with clear procedures in place, while also building confidence in making independent decisions on day-to-day tasks.

What You’ll Do

• Respond to written and verbal inquiries from internal teams and external partners with professionalism and care
• Investigate and resolve requests or issues of basic complexity in a timely manner
• Support system and application testing based on business needs
• Identify, document, and report system or policy-related issues
• Track and report daily work status to support team goals and operational efficiency
• Partner with management and subject matter experts on routine initiatives and process improvements

What We’re Looking For

• 0–2 years of relevant experience (preferred, but we’re open to motivated learners)
• Strong communication skills and attention to detail
• Comfort working with systems, applications, and documented processes
• A collaborative mindset with the ability to use independent judgment when needed

Schedule & Work Environment

• Work Hours: 9:00 AM – 5:30 PM EST
• Hybrid Schedule: On-site 2–3 days per week at our Uniondale, NY office, with the flexibility to work from home the remaining days

Why You’ll Love Working Here

• Hybrid flexibility that supports work–life balance
• A tenured, close-knit team that is welcoming, collaborative, and genuinely supportive
• A modern, beautiful office space with free snacks and refreshments
• A team-oriented culture where your contributions are noticed, valued, and encouraged
• A great opportunity to build foundational experience and grow your career

#LI-BS1

 

Skills

Application Testing, Communication, Customer Service, Data Accuracy, Identifying Problems, Problem Resolution, Service Processing, Task Organization, Technical Support

 

Compensation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.