Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job involves designing and customizing new software applications to enhance functionality and user experience. It includes managing software updates and releases, and working with stakeholders to develop solutions that meet business needs. It mentors junior staff, manages technical documentation, and uses performance metrics to improve software reliability. Collaboration with Quality Assurance ensures compliance with technical specifications. The role also requires management of documentation, analysis of market trends, and participating/leading in collaborative development sessions.

Job Description

Responsibilities:

• Several years of experience as Salesforce Solution and Technical Architect with Multiple CRM Implementations, Vlocity Knowledge is great added advantage Strong experience with Service Cloud offerings like Lightning Console, Live Agent, Social Studio, Digital Engagement, Omni-Channel, Einstein Bots, Knowledge Base, Experience Cloud, Console Productivity Enhancements Extensive Knowledge in Apex, Flows, Lightning Web Components, Lightning Design System, JavaScript frameworks, HTML, Data Migration, Single sign-on Lead troubleshooting of any production issues related to applications including but not limited to Salesforce, micro-services, and infrastructure/DevOps Recommends systems solutions by comparing advantages and disadvantages of custom development and purchase alternatives

  Enforcing sound development practices and ensuring the quality delivery of enterprise solutions Strong understanding of Salesforce architecture, environment management, release management, source control, deployment methodologies

  Understanding of DevOps principles and delivery pipelines, using tools such as Copado, and own CI/CD process using SFDX.

  Experience with end-to-end implementations, integrations, and enhancement projects and delivering overall solution architectures for CRM applications Experience working in large Salesforce implementations, particularly with multi-million customer records, will be essential

  You'll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground You'll have excellent communication skills, equally comfortable with crafting

  .

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.