We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

The Sr. Analyst, Business Analytics is responsible for designing, developing, and implementing advanced analytical solutions to drive business insights and operational excellence within Payment Operations. This role combines expertise in data analytics, business process improvement, and data governance to support strategic decision-making, regulatory compliance, and continuous improvement. The Sr. Analyst leads data analysis and modeling projects, develops dashboards and reports, and collaborates with governance, risk management, and cross-functional teams to ensure data-driven solutions align with internal, regulatory, and industry standards.

At CIBC we enable the work environment most optimal for you to thrive in your role.  You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

What You'll Be Doing

Data Analytics & Reporting

• Perform advanced data analysis using Power BI, Tableau, Alteryx, SQL, and other tools to automate data preparation, blend multiple sources, and analyze operational and governance data.
• Develop and maintain dashboards and reports to visualize key metrics, trends, and process performance for management and operational teams.
• Use programming languages such as Python or R to manipulate data, build models, automate analytical processes, and generate actionable insights.
• Interpret data outputs to identify patterns, trends, and opportunities for process improvement, recommending targeted actions based on empirical evidence.

Data Management & Governance

• Lead the implementation and monitoring of data governance policies, ensuring data quality, integrity, and compliance across Payment Operations.
• Collaborate with data engineering teams to design, optimize, and document data structures, ETL processes, and analytical pipelines.
• Implement data validation and quality controls to ensure accuracy and reliability of analytical models.

Process Design & Improvement

• Conduct comprehensive reviews of business processes using data-driven approaches to identify inefficiencies, bottlenecks, and areas for optimization.
• Design and document optimized workflows, create process maps and flowcharts, and collaborate with stakeholders to drive effective change.
• Gather input from stakeholders and use data-driven approaches to assess workflow effectiveness and alignment with organizational objectives.

Governance & Risk Management

• Collaborate with governance and risk management teams to ensure operational processes and procedures comply with enterprise policies and regulatory requirements.
• Participate in risk assessments, identifying, assessing, and mitigating operational and data-related risks within Payment Operations.
• Proactively identify potential risks and implement effective controls to address them.

Communication & Stakeholder Engagement

• Present complex analytical findings and model results to technical and non-technical audiences through compelling data storytelling and visualizations.
• Work closely with business leaders, IT, governance, and risk management teams to identify data-driven opportunities and translate requirements into actionable solutions.

Audit, Testing, and Compliance

• Assist with internal and external audits, regulatory examinations, and testing by providing data, documentation, and analytical support.
• Prepare and submit accurate documentation, respond to auditor requests, and support remediation activities.
• Coordinate and implement corrective actions to address audit findings, ensuring ongoing compliance and continuous improvement.

Continuous Improvement & Training

• Identify opportunities to enhance department operations, data management, and business continuity planning.
• Provide training and support to department staff on new or revised processes, procedures, data management, and data analytics tools (Alteryx, Tableau, Power BI, Python/R).
• Stay current with emerging trends, tools, and best practices in data analytics, governance, and business process improvement.

Who You Are

• Bachelor’s or Master’s degree in Business Analytics, Statistics, Mathematics, Computer Science, Operations Management, or related field.
• 3+ years of experience in data analytics, business process analysis, or advanced data analytics roles, with hands-on experience in statistical modeling, programming (Python or R), and BI tools.
• Proficiency with Power BI, Tableau, Alteryx, SQL databases, and process mapping tools (e.g., Visio).
• Experience with big data platforms (e.g., Hadoop, Spark) and cloud-based analytics (AWS, Azure, GCP) is preferred.
• Experience in records management, data stewardship, or business continuity planning is an asset.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across teams and manage multiple projects simultaneously.
• Experience with data governance, risk management, or compliance frameworks (e.g., COBIT, ISO 38500, SOX, PCI DSS) is an asset.
• Demonstrated ability to drive decisions and process improvements using empirical data and analytics.
• Knowledge of audit processes, regulatory requirements, and compliance standards is an asset.

Key Competencies

• Detail-Oriented: Ensures accuracy and completeness in data, analytics, and audit deliverables.
• Collaborative: Works effectively with internal teams, vendors, and external partners.
• Analytical Thinker: Identifies patterns, trends, and gaps in data and governance processes.
• Risk-Aware: Proactively identifies, assesses, and addresses risks in operational and data processes.
• Governance-Focused: Applies governance principles to ensure compliance and operational excellence.
• Proactive: Anticipates risks, escalates issues, and recommends process improvements.
• Data-Driven: Leverages data analytics tools and programming to inform decisions and drive continuous improvement.
• Effective Communicator: Translates technical analysis into actionable business insights for diverse audiences.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $87,000 - $104,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 9th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Business Analytics, Business Insights, Data Analysis, Data Analytics, Decision Making, Strategic Decisions