Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

What You’ll Do:

As the manager for Medcan’s new Bloor and Islington location, the Site Manager will be responsible for ensuring that centrally run programs and services are executed exceptionally at ground level and tailored to local market needs to maximize site potential. This will include execution and compliance with brand and hospitality standards, providing onsite presence to deliver quality service, supporting client escalations, and serving as Medcan’s ambassador in the local community. 

Responsibilities: 

This is a full-time and on-site position working 40 hours per week based on business needs between 8 AM – 5 PM (Tue / Thu) and 9 AM – 6 PM (Mon / Wed / Fri). The Bloor and Islington location is conveniently located at 3250 Bloor St W and is connected to the TTC. 

• Service Excellence: Ensure excellent service and personalized hospitality across all areas within the Bloor location (Membership, Restore, Refine, etc.). 

• Team Leadership: Lead a cross-functional team of 10+ to localize and tailor services to optimize performance. Focus on performance management, process development, training, and optimizing clinic flows. Facilitate daily huddles and team meetings to ensure connectivity across the teams supporting Bloor.  

• Drive Revenue and Profitability: Drive revenue by working with sales teams and ensuring on-site employees are motivated, trained, and incentivized. Drive value by building local community relationships to raise brand awareness, secure new clients, cross-sell to existing clients, and ensure client retention.  

• Strategic Growth and Financial Management: Develop and execute new strategies under the guidance of the VP Expansion and COO to succeed in the healthcare market. Facilitate financial management, including site-level P&L oversight, budgeting, and forecasting. 

• Performance Updates: Present updates on clinic performance and initiatives to Medcan’s executive leadership team 

• Client Experience: Responsible for client experience across Bloor: personalize the experience, ensure effortless flow, and create a relaxing and inspiring environment. Maximize client satisfaction, mining and applying actionable insights from ongoing client experience measurement (e.g., NPS and Client Satisfaction surveys). 

• Brand Standards: Ensure alignment and coordination with brand standards  

• Maintenance Management: Actively manage maintenance needs and adherence standards. 

• Lounge Areas: Monitor and ensure lounge/waiting areas provide the best client experience. 

• Workplace Environment (both Clinic and SG&A): Support in-clinic teams and corporate SG&A to ensure an optimal workplace environment. 

Experience and Qualifications: 

• A minimum of 5 years’ experience of proven success in a leadership role within a clinical or healthcare setting, ideally a multi-disciplinary clinic or health unit. 

• Experience with high-end wellbeing services and a deep focus on client service, as an asset. 

• Experience in sales, operations, and/or hospitality service  

• Executive presence for client-facing for escalations and/or internal leadership updates  

• Strong collaborator and able to work with teams cross-functionally to influence decisions. 

• Analytical problem-solving skills and the ability to exercise sound judgment when making decisions. 

• Proficiency in Microsoft Excel (complex functions) and Salesforce, as an asset. 

• Bachelor’s degree in business administration, Public Health, Health Administration, Nursing, or a similar field; MBA is an asset. 

• Strong communication and time management skills. 

• Strong alignment to Medcan’s Values, Mission and Purpose.  

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.