IDEXX is recruiting for Small Animal Internal Medicine Consultants!  The Veterinary Professional in this position is responsible for providing phone consultations regarding laboratory results, diagnostic testing and treatment options to IDEXX customers.  A high level of importance is placed on quality, service, and timeliness.  

What’s in it for you? 

Are you a Board-Certified Small Animal Internist (DACVIM, SAIM) looking for a new opportunity and challenge?  Would you enjoy working from home, providing phone-based consultations to veterinary peers across the US and Canada?  If so, apply today, and come join our team!  We are seeking both US and Canada-based candidates. This position requires a current DVM license and ACVIM (Small Animal Internal Medicine) or equivalent board-certification.  Fluency in English and French is a plus.   

Consultative Responsibilities 

• Primary job responsibility is live phone consultation. 
• Responsible for knowing proper specimen handling techniques for laboratory specimens for lab processing and interferences in the sample that may affect the test results. 
• Responsible for knowing tests offered by IDEXX Reference Laboratories, specimen requirements for each of these tests, clinical utility of each test and how to interpret results. 
• Familiar with  Point-of-Care (POC) tests offered by IDEXX (i.e., SNAP tests, VetTest, CatalystDX, Lasercyte, ProCyte, etc). 
• Expected to meet caseload and turnaround expectations, and to be accessible for client consultations during regular working hours. 
• Expected to maintain proficiency and continually develop medical knowledge base by attending at least one continuing education meeting per year and maintaining familiarity with current literature. 
• Expected to maintain active Diplomate status and State/Provincial Veterinary Licensure. 
• Required to participate in scheduled consulting service meetings via teleconference; and to participate in other IDEXX educational or organizational meetings as they arise. 

Schedule 

• We are hiring full-time (5 days, 40 hours a week)
• Consultation service hours are Monday through Friday, 8am – 9pm EST, and Saturday 8:30 – 5 pm EST.  A full-time Internal Medicine Consultant will work 5 days a week, 8-hour shifts within that time frame; scheduling flexibility is preferred. 
• Saturday duties will be scheduled (up to1 per month).  You will receive a rotation day off during the week during a week where a Saturday shift is scheduled. 

Call Tracking 

• Enter consultation information into the Customer Relationship Management System software per expectations. 

Virtual Work Environment Requirements: 

• Dedicated quiet office space. 
• High speed internet service with minimum speeds of 60 Mb/s download and 10 Mb/s upload with hardwire access. 

Training 

• Onboarding training will be completed virtually. Potential need to travel to Westbrook, ME for in person training events should they occur.
• Additional training on POC products, reference lab diagnostics, and specialty tests offered by IDEXX will be provided as materials become available. 

Our Mission

We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and well-being of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.

Our company culture is built on our unified commitment to our mission, and our offices are rich with a diversity of languages, cultures, and ways of working.

Have we piqued your interest and are you ready to learn more? Apply today so that we can connect with you.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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