Team Name:

Marketing

Job Title:

Social Campaign Operations Manager (Contractor) | Blizzard

Requisition ID:

R026834

Job Description:

Job Title: Social Campaign Operations Manager (Contractor)

Reporting To: Senior Director, Campaign Operations

Department: Marketing

Start Date: Immediate preferred
Contract Length: ~15 months/until June 30, 2027
Location: Open to remote candidates within the US

This is a contingent worker position and will be staffed through Volt, a staffing and workforce management company.
Your Mission

Blizzard has been a leader in entertainment for over 30 years, with millions of passionate fans globally. As our franchises scale and our publishing ecosystem becomes increasingly complex, the need for strong operational rigor across Social & Content grows with it.
The Social & Content team supports multiple franchises and publishing moments globally. To operate effectively at scale, we require standardized workflows, strong governance, secure platform management, and seamless cross-functional alignment.
We are seeking a Social Campaign Operations Manager to drive operational excellence across platforms, tools, governance, and reporting - ensuring our social ecosystem runs efficiently, securely, and predictably. This candidate will support the release and growth of beloved Blizzard titles: World of Warcraft®, Overwatch®, and Diablo®, while operating as part of a cross-franchise Campaign Ops guild with shared standards and governance.
As Social Campaign Operations Manager, you will act as the primary operational partner for the Social & Content team across franchises. You will be considered a subject matter authority in Social Operations within Marketing and will operate independently on complex, cross-franchise challenges that require sound judgment, domain expertise, and the ability to evaluate intangible risks.
You will:

• Define and standardize scalable global end-to-end social operational frameworks

• Strengthen platform governance, security protocols, and access controls globally

• Formalize cross-functional operating networks across Social, Audience Development, PR, Publishing, Events, and Digital

• Drive clarity in reporting cadence, stakeholder expectations, and ownership across franchises

• Enable scalable asset distribution and content visibility

• Support major publishing and live event beats (e.g. BlizzCon)

• Reduce operational friction and ambiguity in a fast-moving publishing environment

• This role may influence work across multiple groups and will regularly coordinate senior stakeholders.

Responsibilities

This role includes, but is not limited to:

Strategic Social Operations Leadership:

• Act as the primary operational authority for Social & Content across franchises

• Establish and standardize scalable end-to-end social workflows

• Identify structural inefficiencies and design durable process improvements

• Create formal operating networks across franchises to ensure alignment and consistency

Governance, Platforms & Security:

• Own governance and discipline across Opal, Bit.ly, Sprinklr, Stronghold/DAM, and related tools

• Regularly manage 1Password and global account access permissions

• Establish and enforce security protocols across platforms and tools

• Anticipate governance risks and implement preventative controls

• Maintain strong relationships with platform representatives

Global Distribution & Publishing Operations:

• Manage global social asset distribution processes, including channel creation and access enablement

• Standardize best-practice documentation as platforms evolve

• Oversee social operational execution for major events (e.g., BlizzCon) and publishing moments

Cross-Functional & Agency Partnership:

• Partner closely with franchise Social & Content leads on global run-of-show execution

• Collaborate with Mutiny (Social & Content’s agency) to ensure strategy, analytics, and community managers have appropriate access, dashboards, and operational clarity

• Work with Audience Development to maintain and evolve the global reporting calendar, ensuring clarity on ownership, cadence, and launch reporting needs

• Improve alignment across Social, PR, Publishing, Digital, and Audience Development

Reporting & Operational Discipline:

• Maintain and evolve the cross-franchise reporting calendar (clarifying expectations, cadence, and launch needs)

• Address ambiguity in reporting support requests by defining clearer intake and ownership models

• Operate independently on complex operational challenges where analysis requires judgment and evaluation of intangibles

• Surface structural risks early and propose expert-level solutions

Player Profile
Minimum Requirements:

• MUST have Marketing experience

• 10+ years’ experience in Social Operations, Digital Operations, Marketing Operations, or related discipline

• Recognized subject matter expertise in multi-platform social governance and publishing operations

• Experience operating across complex, cross-franchise environments

• Demonstrated ability to design and standardize scalable operational systems

• Experience managing platform governance, security, and access controls at scale

• Strong ability to operate independently with high discretion and limited direction

• Demonstrated leadership across work groups; may oversee activities of others without formal people management

• Advanced analytical and problem-solving skills

• Exceptional cross-functional communication and stakeholder influence

• High integrity and ability to manage sensitive platform and access controls

• Bachelor’s degree required; advanced degree preferred

Preferred:

• Gaming or entertainment industry experience

• Experience supporting large-scale global events (e.g. BlizzCon)

• Experience working with external agencies in operational capacity

Your Platform

Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment.  We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics. 

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $97,200.00 - $179,900.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.