What you can expect

We are looking for a Data Scientist who will lead the project and mentor the team. This person will focus on extracting insights and developing machine-learning models around user behavior to drive sales and improve customer retention. The ideal candidate will have experience building ML models from development to production, addressing key business challenges like churn, cross-sell, and upsell. The individual will provide insights not only on "what" but also on "why," and work with sales and customer success teams to create actionable plans.

About the Team

The Data Team drives data-informed decision-making at Zoom, supporting product development with behavioral insights and helping go-to-market teams with risk and buying propensity scores. We aim to deliver better products and sales outcomes while ensuring compliance with privacy and regulatory requirements for millions of users globally.

What we’re looking for

• Have a Degree in a quantitative field such as analytics, statistics, mathematics, or computer science

• 10+ years of professional experience in a data-driven, analytical and ML role

• Drive projects or programs that have had a significant impact on business strategy and performance

• Show expertise in SQL and another data manipulation programming language (e.g., Python, R).

• Show proficiency in ML modeling from development to production and knowledge of MLOps to partner with platform team for deployment

• Experience leading and mentoring teams, with a focus on achieving strategic objectives

• Demonstrate effective communication skills, with the ability to deliver complicated findings and explain technical approaches to a variety of audiences

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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