Summary

The AMER Benefits Program Manager will support the Benefits team with administering AMER (United States, Canada, Mexico, and Brazil) benefits programs, including medical, dental, vision life, COBRA, short-and long-term disability, 401(k), spending accounts, global Business Accident Travel and Medical Benefits Travel Insurance and own the relationship for our Global providers (employee assistance, family inclusive and lifestyle spending accounts). In addition to core benefits administration, this role also fully owns the day-to-day administration and oversight of AMER benefits compliance. This position will be the primary point of contact for employee support.

This position can be located anywhere in the United States and reports into the Talent Rewards Benefits COE but will work 8am-5pm local time.

Job Description

Key Responsibilities

• Manage day-to-day benefits administration for all employee benefits programs, including health insurance, retirement plans, life insurance, disability insurance, other voluntary benefits, and oversight of invoice processing.

• Fully own administration and ongoing oversight of AMER benefits compliance activities, including monitoring adherence to applicable laws and regulations, supporting audits and reporting requirements, and partnering with internal and external stakeholders to remediate issues and implement required changes (5500, PCORI, ACA Reporting, Medicare Part D to name a few).

• Serve as primary liaison with benefits vendors for assigned AMER programs; track and resolve vendor issues, monitor service delivery against expectations, and escalate concerns as needed.

• Support Benefits team members and act as back-up for Leave of Absence Programs Manager.

• Provide employee support: answer complex employee questions and resolve issues in an employee-friendly manner; address inquiries through ServiceNow, shared Benefits inbox.

• Approve benefit qualifying events and assist with evidence of insurability (EOI) as well as assist with 401(k) administration and US benefits Open Enrollment.

• Maintain internal benefits content (including intranet and related resources) for accuracy, consistency, and compliance; support system enhancements, recommend process improvements, and help solve for inefficiencies.

• Lead Benefit New Hire Orientation sessions for AMER as needed.

• Research and resolve escalated issues working with the payroll, HRIS and HR teams as well as vendors and insurance providers.

• Support data gathering and analysis for benefits and wellness programs (e.g., participation, enrollment trends, issue tracking) and provide insights and recommendations to inform decision-making and process improvements.

• Contribute to continuous improvement of benefits and wellness processes, documentation, and employee experience by proactively identifying gaps and proposing solutions.

Experience

• 3-5 years of work experience in HR or benefits required, or a related University degree.

• Experience with HRIS or benefits administration software preferred (WorkDay preferred).

• Experience supporting benefits compliance activities in the US or broader Americas region is preferred.

Key Responsibilities

• Self-motivated, well organized, and reliable, with the ability to work independently and autonomously in a remote environment.

• Knowledge of basic HR principles, policies, and procedures, with a developing understanding of benefits compliance requirements.

• Exceptional communication, active listening, and interpersonal skills with the ability to effectively communicate complex benefit and wellness concepts to employees at all levels.

• Ability to demonstrate skill in the use of Google Workspace.

• Familiarity with Workday preferred.

• Ability to prioritize effectively, complete a multitude of tasks and assignments quickly and efficiently, and meet deadlines.

• Ability to exhibit a high level of confidentiality.

• Demonstrated adaptability and comfort in navigating new situations.

• Strong critical thinking skills to synthesize scenarios and determine appropriate next steps.

• Proactive problem-solving skills and ability to take initiative while working independently.

• Strong attention to detail and ability to manage a variety of data and processes accurately, with a strong sense of ownership for quality and outcomes. 

The US base salary range for this full-time position is $83,000 - $154,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.