At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

Our Purpose

In our Customer Quality Experience Management (CQXM) group, we focus on complaint handling and post market regulatory reporting activities for a wide range of Medtronic products. You will be part of a high performing Complaint Handling and Medical Device Regulatory reporting department, which provides value throughout the Product Life cycle through world class execution in Medical Device Reporting (MDR) and Vigilance compliance.

Come for a job, stay for a career!

A Day in The Life Of:

• Co-ordination of complaint handling activities for a wide range of Medtronic products. This includes the receipt and documenting of incoming complaint events.
• Support Vigilance and Medical Device Report (MDR) programs including adverse event reporting, preparing documentation on adverse events and ensuring timely submission with relevant regulatory agencies.
• Support the response to any queries received from regulatory agencies in relation to complaint events or post market regulatory reports.
• Work cross-functionally to continually improve the complaint handling processes and methodologies.
• Leverage lean sigma methodologies to create significant and measurable process improvements.

Key Skills & Experience

• Qualified person to Bachelor’s degree (Level 7 NFQ) in Engineering/Science or related discipline.
• Candidates with a clinical qualification (e.g. registered nurse or experience in physiological or clinical measurement science) will also be considered.
• 1-2 years relevant experience in a medical devices or related environment.
• Candidate must be a dynamic team player and can work effectively within cross-functional teams.
• Candidate must be able to think critically and make sound decisions.
• Candidate must be focused on patient safety and customer service, set high standards, instill operational excellence, drive accountability and model ethical behavior.
• Experience in Complaint handling or risk management would be an advantage.
• Candidates must be a good communicator and fluent in English, both in writing and speaking.

Medtronic offer a competitive salary and flexible Benefits Package

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here