At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team:

We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s business in the EMEA region including eBay’s operations in major European markets -- UK, Germany, France, Italy, and Spain -- as well as driving growth in emerging markets such as Turkey.

Job Description

The High Potential Growth Teammate is dedicated to partnering with our High Value Sellers, to remove barriers and enable growing profitability to the eBay marketplace and our sellers. You will be working to understand the needs of seller businesses, taking ownership, and driving seller profitability.

This role requires the ability to travel to various business events

Fluency in the English language, other HIPO-related languages seen as an advantage

• Basic Salary of €36,400

• Quarterly Bonus Plan

• 25 days Holidays

• Educational Assistance

• Healthcare Plan

• Life Assurance

• Pension Plan

• 3 Months Paid Parental Leave

• Sabbatical every 5 years

Visit to view all the benefits : eBay Benefits

What you will accomplish:

• Develop strong relationships with our top sellers by proactively communicating with them on key levers that will help increase their sales.
• Work directly with eBay customers inbound and outbound via phone and email to drive our key shared initiatives (including but not limited to Fitment, Promoted Listings, New seller acquisition). Providing outbound campaigns to our customers with a view to supporting the use of eBay services and features most suited to the customer’s business
• Develop strong marketing plans using data and analytics tools to evaluate the effectiveness of different strategies.
• Use judgement in coaching our members regarding marketplace policies to ensure an optimal outcome. Troubleshoot, offer solutions and provide recommendations for any customer problems related to the eBay platform.
• Accurately use our systems to get the right solutions and keep track of the customer details. Understand customer priorities and identify key improvement areas.
• Deliver core metrics including, but not limited to Fitment adoption rate, Promoted Listings revenue and new seller adoption and GMV.

What you will bring:

• Efficient communication skills. Clear, concise, empathetic, and respectful communication to build trust and productive relationships with eBay sellers
• Outstanding in your negotiation skills to source critical inventory and establish joint commercial targets
• You have excellent organisational, communication and problem-solving skills.
• Able to operate with agility and to navigate change
• Experienced in supporting customers over the phone and virtually via Zoom
• Consistently achieve results, even under difficult circumstances
• Able to build partnerships and work collaboratively with others to meet objectives
• Ability to learn through experimentation when tackling new problems, using both successes and failures as learning fodder
• Strong with analysing data and draw practical insights from these
• Strong in trading competence, comfortable to operate in a fast-paced trading environment
• Commercially focused and have a strong track record of achieving and surpassing targets

Experience

• Strong experience within a client relationship management environment
• Previously experience in an onboarding and growth role, ideally in an online retail environment
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent time and project management skills.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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