Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role: ServiceNow Analytics Consultant / Metrics & Reporting Lead
Job description:
We re seeking a ServiceNow Platform Analytics & Performance Analytics Consultant who will also serve as a Metrics and Reporting Lead. In this role, you ll be responsible for the delivery and accuracy of contractual and operational metrics—transforming operational data into meaningful insights that strengthen client relationships and drive continuous improvement. This role blends analytics expertise, ITIL process understanding, and strong data handling skills.
Roles and responsibilities:
Build real time reports and dashboards using ServiceNow Platform Analytics and native reporting
Configure Performance Analytics indicators, scorecards, breakdowns, and trend dashboards.
Experience in ServiceNow Platform Analytics and Performance Analytics tools
Experience in PowerBI reporting combining data across multiple sources including ServiceNow
Build and deliver monthly, quarterly, and ad hoc client reports covering SLAs, KPIs, service health, and operational trends.
Interpret operational data and communicate insights during governance meetings into actionable narratives.
Ensure reporting aligns with contractual obligations and client expectations.
Ensure metrics and narratives are captured in our weekly, monthly and quarterly client presentation decks
Maintain a scalable metrics catalog and reporting framework.
Identify trends and patterns that highlight improvement opportunities.
Recommend and track initiatives that enhance service quality and operational efficiency
Skill requirements:
Hands on experience with ServiceNow Platform Analytics and Performance Analytics.
Experience working with PowerBI reporting in alignment with ServiceNow and JIRA
Proficiency in SQL (including joins) for data extraction and validation
Proficiency in Microsoft PowerPoint and Excel to build reports and presentation decks
Strong understanding of ITIL and ITSM processes.
Proven ability to turn operational data into actionable insights.
Excellent communication skills and comfort in client facing environments.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.