Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on-time, and on-budget services while promoting exceptional customer experience.

What We Offer

• Competitive compensation

• Private medical insurance and life assurance

• Pension scheme with employer contributions

• Generous annual leave and wellbeing programmes

• Flexible working arrangements

What You’ll Be Doing

• Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams

• Serve as a member of Oversight/Operations Committees for assigned clients

• Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction

• Monitor study timelines and financial components across assigned accounts

• Identify and escalate potential study risks and implement mitigation strategies

• Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery

• Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution

• Monitor and report program-level KPIs as needed

• Attend operational and governance meetings with customers (in-person and remote)

• Support cross-trained team members and contribute to strategic decision-making

• Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings

• Assist with training plans and onboarding new Project Management team members

What We Look For

• Bachelor’s degree and proven project management experience within the industry

• 4–8 years of experience in the pharmaceutical or related field, with emphasis on project management

• eCOA experience considered highly desirable

• Knowledge of the drug development process

• Strong organisational, interpersonal, and time management skills

• Excellent verbal and written communication skills in English

• Proficiency in Microsoft Office tools

• Ability to travel up to 20% (valid passport required)

• Demonstrated ability to mentor staff and influence strategic decisions

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.