Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with Veeva - Site Collaboration and Veeva – Vault Study Training business partners, Veeva engineers, data engineers, AI/ML engineers to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will analyze business requirements and design information systems solutions. You will collaborate with multi-functional teams to understand business needs, identify system enhancements, and drive system implementation projects. Your solid experience in business analysis, system design, and project management will enable you to deliver innovative and effective technology products. You will collaborate with Product owners and developers to maintain an efficient and consistent process, ensuring quality work from the team.

Roles & Responsibilities:

• Collaborate with System Architects and Product Owners to manage business analysis activities for Veeva - Site Collaboration and Veeva – Vault Study Training systems, ensuring alignment with engineering and product goals.
• Capture the voice of the customer to define business processes and product needs.
• Collaborate with Veeva - Site Collaboration and Veeva – Vault Study Training business partners, Amgen Engineering teams and Veeva consultants to prioritize release scopes and refine the Product backlog .
• Support the implementation and integrations of Veeva - Site Collaboration and Veeva – Vault Study Training systems with other Amgen systems.
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs.
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team.
• Clearly express features in User Stories/requirements so all team members and collaborators understand how they fit into the product backlog .
• Ensure Acceptance Criteria and Definition of Done are well-defined.
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to customers.
• Develop and implement effective product demonstrations for internal and external partners .
• Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements.
• Identify and manage risks associated with the systems, requirement validation, and user acceptance.
• Develop & maintain documentations of configurations, processes, changes, communication plans and training plans for end users.
• Ensure operational excellence, cybersecurity, and compliance.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Foster a culture of collaboration, innovation, and continuous improvement .

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree with 4 - 6 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Bachelor’s degree with 6 - 8 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Diploma with 10 - 12 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies

Preferred Qualifications:

• Experience with Agile software development methodologies (Scrum).
• Good communication skills and the ability to collaborate with senior leadership with confidence and clarity.
• Strong knowledge of clinical trial processes especially Site Collaboration and Study Training process.
• Familiarity with regulatory requirements for Clinical Trials (e.g. 21 CFR Part11, ICH ).
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA.

Good-to-Have Skills:

• Familiarity with Veeva Clinical Platform, especially Veeva - Site Collaboration and Veeva – Vault Study Training systems .
• Experience in managing product features for PI planning and developing product roadmaps and user journeys.
• Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions.
• Technical thought leadership.
• Able to communicate technical or complex subject matters in business terms.
• Jira Align experience.
• Experience with AWS Services (like EC2, S3), Salesforce, Jira, and API gateway, etc.
• SAFe for Teams certification (preferred).
• Certifications in Veeva products (Preferred).
• Certified Business Analysis Professional (Preferred).

Soft Skills:

• Able to work under minimal supervision .
• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work.
• Excellent analytical and gap/fit assessment skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams .
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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