Customer Engagement Applications Engineer

Posted:
1/14/2026, 9:30:59 AM

Location(s):
Shanghai, China

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Operations & Logistics

Workplace Type:
On-site

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Respond to routine customer requests.
 
- Provide technical support and execute detailed tool installation/upgrade test plans.
 
- Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
 
- Provide basic operational training to customers.
 
- Execute project with supervision from manager or project lead.
 
- Support preparation and demonstration of products to the customer base.
 
- Upon reaching L2 product certification, assist training activities of new engineers.
 
- Gather and feedback competitive information (when appropriate and feasible) to region RPM and/or TD.
 
- Gather gap analysis and fab profile information to region RPM and/or TD.
 
-  Lead small projects.
 
- Provide support during H2H, collaborations, beta projects, and gap analysis.
 
- Contribute to SW development for engagement projects with division.
 
- Execute detailed customer wafer characterization with minimal supervision.
 
- Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
 
- Document technical solution and create best known methods (BKMs) on supported products.
 
- Lead preparation and demonstration of products to the customer base.
 
- Provide advanced operational training to customers.

Minimum Qualifications

- MS with 1-3 years’ experience or equivalent combination of education and experience in engineering applications.
 
- Proficient in computer applications for data presentation and analysis.
 
- Ability to effectively convey ideas through oral and written communications.
 
- Proficient in the English language.
 
- Ability to multitask in a constantly changing work environment.
 
- Responsible working attitude and should be a team player.
 
- Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variety of
circumstances) of customer processing knowledge.
 
- Good working knowledge of various applications.
 
- Ability to diagnose and resolve basic customer issues
 
- Strong communication skills especially technical writing skills.
 
Preferred:
 
- IC Fab process development experience is a plus.
 
- Knowledge in defect detection, metrology, process control and yield management is a plus.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.