Head of Enterprise IT - Flutter Group, Hybrid

Role purpose:

As part of the Flutter Tech Global Services function, the Head of Enterprise IT will establish and lead a diverse, multi-location, set of Architecture and Engineering teams, focusing predominantly on workplace and platform tooling. The role will develop and deliver a roadmap of change for Flutter, establishing a SaaS/cloud-enabled function that can support the group's ambitions.

You will work with all brands across the Flutter Group, ensuring their requirements are understood and promoting knowledge share. You must be effective at articulating the business opportunity, promoting SaaS/cloud enablement, methodologies for successful migration, and commercial gain. You should be comfortable working with cross-functional global teams in dynamic organisations, as the role will have interdependencies with our partner teams and our own architecture/engineering teams across various functions in various brands.

The right candidate will have experience working with enterprise organisations on large-scale migration/modernisation transformation projects. This will have involved a customer-obsessed and collaborative approach, coupled with a strong technical understanding to provide confidence and answer questions, an ability to engage and help crystallise business benefits of migrations, demonstrate a good understanding of cloud solutions, and a passion for helping to transform using cloud technologies.

Accountabilities:

• Responsible for building and leading Architecture and Engineering teams that will provide global workplace tooling and office technologies across the Flutter Group.
• Form an integral part of the Global Services leadership team, setting and executing our Workplace Strategy.
• Define appropriate workplace and platform tooling requirements to support the overall Flutter ambition, leading on all Procurement requirements and maintaining a cost-conscious approach throughout.
• Develop a new Flutter workplace experience for Flutter Group users, focusing predominantly on enhancing the current user experience and diminishing existing dependencies on our divisions.
• Establish a new Workplace Support team, providing 1st line support to any user from any brand
• Work closely with other Group functions, including HR, Comms, Finance, L&D, and create a more efficient ecosystem of how we work alongside these teams and support their requirement
• Develop suitable operational processes, working closely with Service Management to ensure satisfactory service and operational support.
• Maintain close working relationships with Security teams (tech and assurance) to ensure our workplace is secure and meets governance requirements.
• Engage continuously with Workplace and Infrastructure/Cloud leaders across Flutter’s brands, encouraging and influencing alignment, whilst ensuring our global services meet their needs. Maintain a commercial focus and explore synergies across the group.
• Develop and attend the global Workplace Architecture Forum (WAF), ensuring brand alignment, best practice and governance of how we are using our workplace tools and platforms across the Group.
• Provide training, mentoring, consulting, and knowledge transfer to the team members.
• Establish appropriate processes/procedures, policies and reporting for all tooling and systems introduced.
• Coordinate day-to-day tasks and projects, ensuring all work is captured, prioritised and delivered using agile methodologies.
• Maintain full budget control, asset/inventory management and capacity of all resources.
• Promote a mentality of continuous improvement, whether through enhancement of services or automation of manual tasks.
• Assist architecture and engineering teams in the evaluation, analysis, design, and implementation of enterprise programs and projects.

Competencies:

• Big Thinker: Constantly explores and analyses future scenarios and possibilities to help Flutter respond to change and shape the future; drives self and others to pursue opportunities that will create sustainable value for Flutter; contributes to the functional and the Flutter strategy, mapping and aligning efforts to strategic imperatives.
• Effective Communicator: Provides clarity on business goals; is effective in all types of communication; adjusts communication style to fit the audience; consistently communicates the mission, vision and values to inspire, energise and motivate others throughout Flutter; ensures others understand how their efforts positively impact the bigger picture; creates an environment that encourages effective communication and the sharing of varied perspectives.
• Commercially Savvy: Makes it their business to be aware and anticipate emerging external factors and changing market dynamics; constantly explores and analyses future scenarios and possibilities to help Flutter respond to change and shape the future; has deep understanding of business drivers and the industry to guide decisions and lead others.
• Customer Obsessed: Builds and maintains strong relationships with stakeholders; champions the needs of customers and the importance of exceeding expectations; builds and delivers solutions that exceed customer expectations; prioritises customer satisfaction and builds commitment in others to provide outstanding service.
• Nimble: Is energised by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach; is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working; proactively shares lessons learned.
• Wins Together: Gains trust and support of others, generous with time, advice and knowledge; is able to establish and engage networks to get stuff done rather than depend on authority; seeks out opportunities to break down barriers and collaborate and partner across organisational boundaries.
• Resilient: Creates a climate where people are curious, resilient, determined, learn and adapt; handles and manages crises effectively; anticipates and shows the way forward during setbacks; builds energy in others to stick with it/ to stay on track / push through.

Experience:

• Experience of operating in a senior technology role within a fast-paced online/eCommerce organisation.
• Extensive experience of building, leading and transforming workplace teams.
• Subject matter expert of workplace technologies, with demonstrable experience of developing SaaS/cloud technologies, including the migration from on-prem to cloud services.
• Excellent knowledge of Identity tools (Okta and Sailpoint), collaboration tools (Slack and Atlassian), service tools (ServiceNow and Jira Service Mgr) and Intelligent Automation (Workato).
• Solid understanding of Office Technologies, including WIFI, Audio & Visual, and Print & Scan.
• Established understanding of development/platform tooling such as GitHub and Kafka.
• Good awareness and understanding of AWS Cloud and Security architecture and technologies, including current IT Security compliance and regulatory standards.
• Excellent understanding of Service Management and Service Lifecycle frameworks.
• Working with cross-functional and remote teams, developing and mentoring team members to achieve the highest standards.
• Strong written and verbal communication skills, ability to communicate effectively with all levels of audience including executive leadership.
• Powerful analytical and problem-solving skills, including the ability to develop solutions in new and creative ways.
• Ability to independently clarify and assess issues and effectively prioritize workload.
• Competent in the field of business change, with an ability to drive change across large organisations and ensure adoption of changes.
• A proven track record of delivering solutions with an outcome/value focus, leading at scale to successfully deliver against strategic objectives.

What you can expect:

• 25 days of annual leave;

• Sharesave scheme;

• ”Flexible Benefits” of your choice;

• Private health insurance (includes dental insurance and health assessments);

• Free parking;

• Thousands of courses online through ‘Udemy'.

Ways of working:

Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them;

We thank all applicants for their interest, however only the suitable candidates will be contacted for an interview.

By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective role within the company.