Posted:
12/11/2025, 7:54:44 AM
Location(s):
New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
Role title: Accommodation Administration Officer
Role type: Permanent full-time
Role grade: Level 4
Department and location: Social Work
Salary: $72,285 - $73,940 + Super + Salary packaging
Better and fairer care. Always.
We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services.
Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.
About the role
Support the delivery of affordable, accessible accommodation for patients and families travelling to St Vincent’s Hospital Sydney, ensuring those receiving care or supporting a loved one—are provided with safe, comfortable, and conveniently located housing options close to the hospital campus.
Manage all accommodation bookings and daily operations, including electronic bookings, daily occupancy and pending lists, allocation of 52 beds across 11 residences, and handling enquiries in person and by phone.
Oversee financial processes, including responsible handling of cash and electronic billing, banking, account reconciliation, IPTAAS assistance, and facilitation of reimbursements for patients and payments to SVH.
Maintain accurate records and resources, including registers of assets and purchases, appropriate recording of risks, incidents, and feedback, and development and maintenance of local resources for the accommodation service.
Support patients, families, carers, and staff through effective communication, appropriate referral to social work, coordination with internal departments, and facilitating alternative accommodation options when required.
Ensure the smooth running of accommodation facilities, including purchasing equipment and furniture via organisational procedures and reporting any maintenance issues promptly.
About you
Demonstrated ability and experience working as a member of an administration team in a high-demand environment.
Demonstrated knowledge and/or experience of computerised hospital booking and/or accommodation services, or a willingness to learn.
Excellent interpersonal skills and a demonstrated ability to work sensitively with patients and their carers in times of distress.
Experience in handling accounts, finance, and report preparation.
Ability to liaise and co-operate with external and internal agencies and health professionals across the St Vincent’s Hospital Sydney community.
Well-developed written and verbal communication skills, and well-developed skills in time management, liaison, and negotiation.
Why work at St Vincent’s?
Join us on our mission to provide care to all, including the most at-risk people in our community
Discounted access to many gyms for you and your family with Fitness Passport
Access to discounted private health insurance with Medibank
Access to a government salary sacrifice program. Make a proportion of your salary tax-free
Committed to financial support for educational development, scholarship programs, paid study leave
About the hospital
In this role you will be based at St Vincent’s hospital, Darlinghurst.
A busy inner-city hospital in a beautiful location
Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
A place of expert clinical care for at-risk people
Closely partnered with universities & affiliated research institutes, many of which are located on-campus
Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
How to apply
The closing date for applications is 16 January 2025.
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the ‘About you’ as list above.
For more information, contact [email protected]
Respectfully, this role is not open to recruitment agencies.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]
View Reconciliation Action Plan
Website: https://svhs.org.au/
Headquarter Location: Darlinghurst, New South Wales, Australia
Employee Count: 1001-5000
IPO Status: Private
Industries: Association ⋅ Education ⋅ Health Care