Posted:
8/28/2024, 12:08:25 PM
Location(s):
New South Wales, Australia ⋅ Sydney, New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Your Business
Chief Operations Office (COO) is responsible for operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
Within Chief Operations Office (COO) , Retail Operations (RO) is the engine room of the CBA Group, driving the processes that deliver products and services to our customers. If you have taken out a home loan, opened a CommSec account, used an ATM, applied for a credit card, or made an international funds transfer, then you have interacted with one of the many aspects of GO.
CommBank is recognised as leading the industry in operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.
Your Team
The Retail Credit Decisioning (RCD) team is a GO utility function that supports Retail Banking Services (RBS) lending teams (including Third Party Banking) by making responsible credit risk decisions within the Bank’s risk appetite statement and regulatory framework following a standard credit process with the focus on enhancing the financial wellbeing of our customer’s.
RCD is responsible for the credit assessment of all retail loan applications completed within the RBS Group which are unable to be automatically assessed via the Bank’s credit scoring systems. This includes new home loan, personal loan, personal overdraft, credit card applications and variation on existing retail lending loans such as partial discharge, consents and switching requests. Additionally, all Broker originated home loan applications are assessed by the team.
Your Responsibilities
Reporting to the Team Manager Credit Services, this role will see you responsible for the assessment and final decisions for Secured and Consumer Finance credit referrals. These will be received via the Proprietary and/or Third-Party Channels.
The objective of this role is to ensure accurate and effective credit decisions are made in a consistent, efficient and timely manner and to deliver excellent customer service. This will be achieved through the adherence to risk policies and procedures, support and active commitment to the credit training and your development, including active participation in cultivating positive behaviours and supportive language.
A thorough understanding of the Group Risk framework, practices and policies will be critical and understanding how these apply to the operational team for support and ongoing management will be expected.
You will also be expected to perform the following tasks:
Your Skills & Experience
If this sounds like you, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Website: https://commbank.com.au/
Headquarter Location: Sydney, New South Wales, Australia
Employee Count: 10001+
Year Founded: 1911
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management