POSITION RESPONSIBILITIES:

• Supplements help in leading, instructing and training ticket sellers in proper selling procedures at the Oval
• Operates and oversees all ticketing and reporting sales for Worcester Common Oval Skating Rink
• Cash Handling to and from the DCU Center
• Opens and closes ticket window as required
• Accurately dispenses tickets/skates as requested by patrons; accepts payment and makes change accurately as needed
• Keeps accurate daily balance sheet of cash received and tickets/skate rentals sold
• Balances sales and change bank and submits cash to Box Office Manager for audit
• End of Night reporting
• Demonstrates excellent customer service skills
• Responds promptly to customer needs
• Responds to requests for service and assistance
• Will be working with Skate Sanitation
• Works independently and handles most box office questions without assistance
• Communicate with Operations and Security
• Any other duties assigned by Assistant Box Office Manager and Box Office Manager
• May be called to work as Supervisor to main event facility

SUPERVISORY RESPONSIBILITIES:

Supervises ticket sellers and skate rental employees at the Worcester Common Oval Skating Rink.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND /OR EXPERIENCE

• High School Diploma or GED required
• Box office or guest services background preferred

SKILLS AND ABILITIES

• Knowledge of supervisory principles and practices;  ability to coordinate staff
• Ability to count money and make change accurately
• Ability to input data into a computer to record sales transactions
• Good communication skills
• Ability to read and interpret written information
• Strong problem solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

PHYSICAL DEMANDS

This position requires long periods of standing and substantial walking to and from the DCU Center. Candidate must be able to work outside with various temperatures in the Winter.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

NOTE
The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee

TO APPLY:

Please go to the Employment page of dcucenter.com and apply thru the job-specific link:

https://www.dcucenter.com/about-dcu-center/employment/

To be considered for any open position, you must complete the application process completely through the link provided.  Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.

HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.  VEVRAA Federal Contractor