As Director, FIU Administration and Oversight, you will lead the enterprise-wide function that provides support and oversight to the FIU, including governance, training and development, data strategy, innovation, finance, workforce planning, management reporting, risk collection, documentation, audits & exams, and FIU-wide communication. You will oversee key shared services and programs across more than 400+ investigative team members, drive organizational design and operational strategy, and lead the FIU’s Office of Ecosystem Investigations.

Role Responsibilities

• Lead FIU Enterprise-wide Support & Oversight: Oversee internal governance, training and development, data strategy, innovation, finance, workforce planning, management reporting, risk collection, documentation, audits & exams, and FIU-wide communication.
• Drive Organizational Design & Resource Planning: Develop staffing models, resource plans, and operational strategies for investigative teams globally.
• Lead Cross-functional Initiatives: Set clear expectations and manage delivery across multiple regions and teams.
• Monitor Operational Health & Risk: Use risk-management tools to monitor operational health and identify opportunities to strengthen FIU processes and controls.
• Support Continuous Improvement: Simplify workflows, modernize tools, and guide teams through organizational and procedural changes.
• Collaborate with Senior Compliance Leadership: Communicate risks, trends, and program insights directly to senior leaders.
• Own Program Leadership for Digital Bank & Wallet Ecosystem: Oversee monitoring design, workflow development, and governance visibility for digital products.
• Partner with Technology & Product Teams: Translate investigative needs into technical requirements and system enhancements for new products and services.

Role Requirements

• Deep experience in AML, FIU-related operations, governance, and financial crime investigations.
• Familiarity with modern data analysis and visualization tools and ability to provide direction to team members who are tasked with supporting FIU data, reporting and technical needs.
• Strong leadership skills with experience supporting large, global teams.
• Excellent communication, problem-solving, and analytical abilities.
• Comfort working in fast-moving environments and leading through change.
• Proficiency with Microsoft Office and ability to adopt new tools quickly

Preferred Experience / Skills

• Minimum of 6–8 years of relevant experience in retail/consumer financial services/payment services organizations with multiple financial products, or a regulatory agency or law firm involving payment services compliance issues.
• 5+ years experience in a compliance management role focusing on anti-money laundering responsibilities.
• 5+ years experience in a management/supervisory position with multiple multi-jurisdictional direct reports preferred.
• Law or other graduate degrees are desirable.
• Substantive understanding of retail/commercial financial products/services.
• Substantive understanding of anti-money laundering regulations within the banking/financial services industry.
• Understanding technology and best practices in the compliance field.
• Proven track record of complex problem solving and decision-making ability.
• Strong analytical skills. Effective leader and team player.
• Must be a strong, decisive, bottom-line and action-oriented manager of people and projects, who can obtain results.
• Effective communicator, orally and in writing.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $165,000-$180,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

02-28-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.