Job Posting Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Consultant/Expert with the resources to solve critical problems for the future of our business, which is why we need you. 

Position Responsibilities:

• Adjudicate major and minor claims and deliver efficient and quality of work
• Handle complaint and appeal cases for smooth resolution
• Identify improvement areas and manage various initiatives to enhance customers’ experience
• Support and strengthen claims training to customer-facing associates in handling claims enquiries
• Review and update claims guidelines and manuals
• Perform ad hoc assignments or projects 

Required Qualifications:

• Degree holder
• Over 3 years relevant claims working experience
• Have practical experience in team management / management role
• Experience in complaint handling will be an advantage
• Good interpersonal and communication skills
• Strong conflict resolution and problem-solving skills
• Able to work independently under tight schedule
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
• Good command of English and Chinese, both spoken and written 

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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