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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position retains and grows customer business of UPS' Enterprise Accounts. He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s products and services to meet their needs. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions. He/She works with Sales Managers, Account Executives (AEs), and Sales Support Representatives (SSRs) to coordinate account strategies and contract agreements and provide appropriate account alignment.

Responsibilities:

• Uses company systems and tools to research account managers’ current strategies and account information on the contract to select selling strategies for accounts.
• Contacts Account Managers, AEs, SSRs and uses automated systems to learn about their current selling strategies and customer contracts.
• Uses sales tools to research customer businesses and prioritize new and lost business opportunities and identify opportunities for retaining existing customers.
• Calls customers to identify their business needs, sell additional products and services, and retain current business.
• Questions customers to learn about their businesses and industries, go-to-market strategies, corporate structures, and shipping needs.
• Responds to customer questions, complaints, and inquiries to meet customer needs.
• Maintains relationships with customers by assisting them and acting as their advocate in resolving service issues (e.g., claims, damages, etc.).
• Enters sales leads into the Customer Relationship Management (CRM) system to coordinate inside and external sales and to maximize business opportunities.
• Records and updates account activity (e.g., call notes, billing updates, etc.) to ensure customer information and interactions are accurately documented.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Experience using Microsoft Office products or equivalent software
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred

Job Grade: 120

Last day to apply internally: 1/16/26 @ 11:59pm EST

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.