Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

 

Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

The IT Business Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.  This resource will have strong communication and diplomacy skills in order to influence internal partners to ensure right solutions are conceptualized and developed from the outset.

Responsibilities:

• Develop best technical solutions to meet business needs and manage complex, high volume applications in partnership with business partners and stakeholders

• Manage multiple work streams and applications across geographies for Credit Initiation and Onboarding

• Contribute to formulation of strategies/processes for Product Road map, Development and Governance and contribute to defining standards and new automation initiatives

• Develop communications to guide, influence and convince others, including colleagues in other areas and external customers

• Provide advice and counsel related to the technology or operations of the business and filter, prioritize and validate potentially complex material from multiple sources

• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring of onsite and offsite resources and other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills & Experience required:

• Strategic, analytical, and systematic thinking to challenge the status quo constructively to drive change and continuous improvement.

• Hands on technical experience in SDLC Tools – JIRA, GIT, CMS, Visio

• Experience with data flow, metadata, cataloging tools that support capture, organization, transformation, and consumption of data (example – Collibra)

Qualifications:

• Minimum of 8+ years’ experience as a business analyst in finance/banking environment and experience in wholesale is added advantage.

• Working experience with Retail Consumer products in retail Card, Loans, Mortgages

• Comfortable working with large data volumes and be able to demonstrate a firm understanding of logical data structures and analysis techniques

• Strong data analysis skills, excellent analytical and problem-solving skills

• Able to demonstrate an expertise in identifying and resolving data quality issues – in data sets at rest and in flight

• Experience in  financial services industry and/or regulatory environments

• Experience with all phases of Software Development Life Cycle

• Comprehensive knowledge of the principles in business analysis

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Applicants must be authorized to work in the U.S. Citi will not sponsor applicants for U.S. work authorization for this position.

Additional Job Description:

• Business and Functional Requirement analysis/document creation.

• Data Modelling involving multiple data sources and consumers

• Stakeholder management and working with Data Office/Risk/Finance business

• Ensuring high quality software development, with complete documentation and traceability

• Promoting unit/functional testing and code inspection processes

• Communicate and interact with multiple teams for understanding the requirements, troubleshoot an incident and provide resolution

• Working with project managers and support teams to meet delivery targets

• Working with data scientists to understand and interpret complex datasets

• Assisting with the provision of task breakdown and estimates

• Modelling the data flows in close coordination with business users and by following guidelines of Citi Data Management Policies

• Quickly becoming SME on Finance and Risk Functions on all the products in Retail banking Space – Cards, Loans, and Mortgages.

• Perform analysis of data sources using SQL and other data access tools

• Provide input during development and implementation phases, including formulation and definition of systems scope, objectives and necessary system enhancements for complex, high-impact projects

• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment

• Consult with business clients to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives

• Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards

• Provide in-depth and sophisticated analyses with interpretive thinking to define problems, develop innovative solutions and influence strategic functional decisions

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Aug 31, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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