Internal Sales support are the primary customer interface and are responsible for sales order administration within the Customer Service Department at Watts Industries UK Ltd.

·       Take a proactive approach to sales, including outbound calls to customers to follow up on quotations that have been sent.

·       First point of customer contact for general enquiries, i.e., pricing, product information, deliveries, adjusting inventory allocations, product availability and shipping information.

·       Work with all Sales team and/or customers to resolve complaints, problems and product shortages; process requests for returns and credits and provide assistance when necessary for shipment traces, Proof of Deliveries and providing alternative solutions when product shortages arise.

·       Process multiple sales orders/credits accurately and in a timely manner.

·       When required, act as a liaison between customers and Watts manufacturing and shipping departments to determine pending shipments, inventory allocations, item(s) availability, etc.

·       Aid in the resolution of late shipments, move order due dates and/or line-item ship dates and shipping sites as directed.

·       When necessary, work with all relevant departments within Watts to coordinate and resolve all customer issues/complaints in a timely, professional manner.

·       Build and maintain sound professional business relationships with both internal and external customers. 

·       When required, work with the Technical Support department to resolve customer related issues and problems in a timely and effective manner.

·       Perform all other duties as assigned.