Museum Exhibit Guide

POSITION: Museum Exhibit Guide
DEPARTMENT: LAN Gaming & Esports
REPORTS TO: LAN Gaming Manager & LAN Center Supervisor
FLSA STATUS: Part time, Non-exempt

SUMMARY

• ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a part time position with ASM Global at the Boeing Center at Tech Port. Under the supervision of the LAN Gaming Manager and Port San Antonio representatives, the museum exhibit guide will be a front-line ambassador for representing Boeing & ASM Global as a tour guide for the Boeing Exhibit within the San Antonio Museum for Science and Technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•               Conduct facility tours for clients, students, and prospective partners daily

•               Works with staff to develop and maintain a service-oriented attitude

•               Maintain processes and policies for exhibit operations

•               Showcase technical proficiency with sponsored exhibit experiences

•               Troubleshoot, maintain, and log any flight sim issues

•               Management of all operational equipment related to sponsored exhibit

•               Effectively communicate the story of the exhibit within the overall message of Area 21

•               Other duties as assigned

EDUCATION AND/OR EXPERIENCE

• One year of museum exhibit experience
• Basic knowledge of aerospace and airplanes preferred
• Intermediate level of understanding computers, simulators, and related IT equipment
• Experience with customer service and guest relations
• Demonstrated experience working collaboratively and professionally under pressure while sustaining a high level of attention to detail

QUALIFICATIONS

• Strong communication, customer service and interpersonal skills
• Ability to work independently and under pressure while prioritizing multiple projects with competing deadlines
• Demonstrated flexibility and ability to work well with educators, business leaders, students and guests of all ages
• Strategic and critical thinker who is dynamic, forward-thinking, analytical, and extremely well organized
• Excellent service & communication skills, bilingual speaking preferred but not required
• Willingness to work the hours required to fulfill the commitments of the role which include after-hours and weekend special events
• Must pass background and credit check

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Daily use of computer, telephone, copier and/or fax machine.
• This position may require work inside or outside of the building, as needed by events.
• Must be able to lift/carry, bend/reach, and have the stamina for possible long hours of standing/walking