Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving complex problems that impact multiple components. The professional collaborates with different teams to ensure seamless system functionality and contributes to maintaining the stability and reliability of essential business operations through proactive problem-solving and continuous system analysis.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline incident response processes to improve resolution times and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to enhance overall team capability.
- Coordinate cross-functional communication to ensure alignment and effective handling of critical incidents.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong analytical and problem-solving abilities to diagnose and resolve complex system issues.
- Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
- Ability to manage multiple priorities and work under pressure in fast-paced environments.
- Experience with incident tracking and reporting tools to document and monitor issue resolution.
- Capability to lead and guide teams during high-pressure situations to ensure timely incident resolution.

Additional Information:
- The candidate should have minimum 12 years of experience in Critical Incident Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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