We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. This opportunity allows you to become the key HR liaison for our representatives, playing a vital role in managing essential HR functions like code creation, promotions, demotions, terminations, and assessments. By ensuring smooth HR operations, you will directly contribute to our mission of supporting and empowering our agents and branches to deliver exceptional service. In this role, you'll gain valuable experience in HR management, develop strong organizational and communication skills, and have the chance to collaborate with various departments, all while making a meaningful impact on our organization.

    

Position Responsibilities: 

• Provide coaching, mentoring, and development support to employees, fostering growth and enhancing skills.
• Utilize excellent communication skills to conduct training sessions, create necessary training materials, and provide regular updates to the team.
• Serve as a resource person for policies, procedures, workflows, systems functionality, and complex corrections, ensuring efficient operations and issue resolution.
• Act as a point of escalation for highly sensitive and complex customer issues, conducting thorough research to resolve them in a timely manner.
• Handle complex transactions, process various work types, and assist in quality checking as needed, while performing other duties assigned by Operations Management.

Required Qualifications: 

• Open to fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting.
• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
• A bachelor's degree in any field is required.
• Amenable for fixed night shift.

Preferred Qualifications: 

• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
• Ability to apply critical thinking and problem-solving skills in a work environment.

When you join our team: 

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid