Here are the details for the position required:

As a Call Center Agent you will:

Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.  Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

Key Responsibilities

• Professionally respond to all customer requests received by phone or email, accurately in a timely fashion, inbound and/or outbound, as required
• Provide customers with information about their products and/or services
• Negotiate payment terms and arrangements, where applicable
• Update customer files with appropriate information ensuring regulatory, client specific, and corporate guidelines are followed
• Problem solve to find the best solution for each customer

Requirements

• English Proficiency of CEFR B2 / 85% or better
• Successful completion of high school education is preferred

About You

• Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
• Ability to connect with customers with empathy and offer helpful solutions
• Passionate about helping others
• A desire to grow and drive your career forward

Why Work With Us?

• Monthly salary $800 to $950 USD, with the potential to earn up to $250 USD in monthly bonus. Performance Bonus
• Birthday day off (paid)
• Marriage Leave (3 days paid)
• Bereavement Leave (3 days paid)
• Free counseling sessions
• Point-to-point transportation
• Annual merit increase
• Asociacion solidarista 
• Dental Benefit
• SmartFit Partnership
• Employee Discount Hub (Discounts in restaurant, hotels and flights)
• Free parking for all employees
• An amazing work culture where you can learn and grow
• Opportunities for internal growth within the company

About Us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Where are we located?

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

Check us out for yourself!

Twitter & Instagram: @bgocareers

Facebook: @BillGoslingOutsourcingCR

LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers