Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

• Job Description

  Job Description

  At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work.  We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Inventory Specialists play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise and offers a developmental opportunity for pharmacy team members hoping to grow their career.

  As an Inventory Specialist, you will be an example for and support the pharmacy team in delivering operational and service excellence within your store.  Inventory Specialists assist in ensuring that pharmacy operations run smoothly; patients’ prescriptions are filled promptly, safely, and accurately; and that the team is providing caring service that exceeds patient expectations, both as a contributor and as a participant-leader.  More specifically, Inventory Specialists build upon the skills and responsibilities of the Pharmacy Technician, coordinating and monitoring inventory management activities, while leading with example and coaching the team to execute against best practices.  Inventory Specialists operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate CVS Health’s HeartAtWork behaviors, Helping With Heart Actions, and contribute to a safe and inclusive culture where all people feel valued and empowered.

  An Inventory Specialist is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

  • Living our purpose of “Bringing our Heart to Every Moment of Your Health” by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following WeCARE workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Establishing ownership of inventory management activities and ensuring the pharmacy team maintains the highest level of inventory standards; Enables a consistent approach to inventory management and critical functions to maintain target inventory levels and mitigate inventory loss
  • Monitors outcomes of Inventory Excellence Reporting and provides clear communication around the completion of inventory activities, as permitted by law, and as directed by the pharmacy leadership team
  • Overseeing pharmacy ordering and coaching the pharmacy team to the highest standards of day-to-day inventory management practices, including accurately putting away medication deliveries, preparing for and participating in annual physical inventories, and completing cycle counts, returns-to-stocks, fridge organization, waiting bin inventories, etc.
  • Contributing to positive patient experiences by Helping With Heart: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; maintaining workflow and inventory management goals; seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

  Where permissible, the Inventory Specialist may also support immunizations, which includes the following responsibilities:

  • Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
  • Educating patients about the importance of vaccines and refers patients to the Pharmacist-on-duty for vaccination questions
  • Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
  • Reviewing and collecting patient information; tracking and documenting for each applicable patient

  Primary Job Duties & Responsibilities:

  1. Prescription Fulfillment and Inventory Management - Estimated % of Time - 50%

  • Takes direction from the Pharmacist-on-duty and contributes effectively to maintaining workflow excellence throughout the shift; rotates through workstations as directed by the workstation assignment board and/or Pharmacist-on-duty or Lead Technician
  • Production: Produces prescriptions in accordance with WeCare workflow SOPs, including but not limited to accurate product selection, counting, labeling, photographing, and bagging prescriptions (where applicable) under Pharmacist supervision; follows inventory management best practices (such as utilizing the return-to-stock vial first and dispensing in manufacturer packaging when able) while in production to improve pharmacy inventory excellence
  • Drop-off: Triages prescriptions for data entry, inventory availability, insurance claim processing, and insurance rejection resolution
  • Completes and/or ensures completion through delegation of inventory management activities, as directed by pharmacy systems and Pharmacist-on-duty, including but not limited to:

  • Daily product cycle counts
  • Reviewing and maintaining QI, including notifying patients of out-of-stock medications
  • Warehouse and outside vendor pharmacy ordering
  • Timely check-in and shelving of delivered product in appropriate bays
  • Monitoring and management of vaccine supplies and proper vaccine storage
  • Waiting bin inventories and returns-to-stock
  • Pulling of outdates and completion of one-by-one Inmar returns
  • Additional returns (e.g., OV Returns, Warehouse Returns, StrongPak, etc.) and Rx Redeploys, as directed
  • Timely action to remove and return recalled product
  • Review of monthly Inventory Excellence reporting with the pharmacy leadership team; action planning and pharmacy team follow-up to address key opportunities for improvement

  • Serves as the point person for annual inventory and all pharmacy resets/planograms, as delegated by the Pharmacy Manager and Lead Technician
  • Uses good judgment to engage Pharmacist for clinical oversight and support when needed; proactively calls for backup and/or asks for help as required by real-time business needs
  • Collaborates with and supports other pharmacy team members to keep workflow on-track
  • Helps to maintain a clean and neat pharmacy environment (e.g., vacuuming, dusting shelves, trash removal, etc.)

  2. Customer Service and Patient Care - Estimated % of Time - 40%

  • Brings a patient-centric mindset to all workstations, especially pick-up and drive-thru, Helping With Heart and showing empathy in interactions with customers and other colleagues
  • At pick-up and drive-thru, operates pharmacy register and delivers patient service offerings as directed by system prompts and/or guidance of the Pharmacist-on-duty; monitors the length of the line and calls for backup from other Technicians and/or the front store team (as allowed by state Board of Pharmacy guidelines) to manage customer wait times
  • Proactively notifies patients of out-of-stock medications, when applicable; offers options to resolve urgent patient needs, such as medication and/or prescription transfers
  • Engages patients at pick-up with applicable service offerings, including and especially closing immunization gaps, maintaining integrity and customer-orientation in the delivery of all register prompts, and referring patients to the Pharmacist-on-duty for required counseling as directed by the system
  • Welcomes and encourages walk-in immunization opportunities; promptly flags these opportunities for the Pharmacist-on-duty or other immunizer to keep patients healthy; when an immunizer is not available, proactively schedules patients to return for an appointment to close immunization gaps
  • Is knowledgeable and engaging when talking to patients about our digital and loyalty offerings; welcomes and encourages patients to add front store products to their pharmacy order at pick-up
  • Answers the phone and/or returns patient voicemails promptly, using the Helping With Heart  actions to understand and address patient requests
  • Executes telephonic patient outreach as directed by Patient Care Central and/or the Pharmacist-on-duty or Lead Technician; brings a spirit of Helping With Heart to engage patients to improve health outcomes
  • Uses good judgment to escalate challenging patient interactions to a more senior member of the pharmacy team, when needed
  • Delivers additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
  • Delivers service excellence by walking patients to the product in the aisle, when applicable

  3. Training, Compliance, and Team Culture - Estimated % of Time - 10%

  Education

  High School Diploma or General Equivalent Development (GED) is preferred.

  Prior Relevant Work Experience:

  1 - 3 years of related experience is preferred

  Essential Qualifications, Essential Functions & Preferred Qualifications:

  Essential Qualifications and Functions: 

  • 6+ months experience as a Pharmacy Technician
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
    • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
    • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus:
    • Ability to concentrate on a task over a period of time
    • Ability to pivot quickly from one task to another to meet patient and business needs
    • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation:
    • Actively look for ways to help people, and do so in a friendly manner
    • Notice and understand patients’ reactions, and respond appropriately
  • Communication Skills:
    • Use and understand verbal and written communication to interact with patients and colleagues
    • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Mathematical Reasoning:
    • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
  • Problem Resolution:
    • Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
  • Physical Demands:
    • Be mobile and remain upright for extended periods of time
    • Lift, scan, and bag items
    • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
    • Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
    • Extend hand(s) and arm(s) multiple directions to place, move, or lift items
    • Control precision; quickly adjust machines to exact positions
    • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
    • Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
    • Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
    • Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
    • the ability to receive detailed information through oral communication
  • Any additional tasks as directed by Supervisor or Manager

  Preferred Qualifications: 

  • National Certification
  • 1-3 years previous experience as a Pharmacy Technician
  • Previous experience in a pharmacy, retail, medical, or customer service setting
  • Ability to work in the home store, and across the market in other locations, to meet business needs
  • Ability to work 30 hours or greater per week

  
  Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.

  CVS Health is an equal opportunity employer.  We value and are committed to the full spectrum of diversity in the workplace, including diversity based on gender, race, ethnicity, disability and protected Veteran status. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodation(s) to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact Colleague Relations team at [email protected].

• Requisition Job Description

  Requisition Job Description

  Position Summary

  Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we’re helping people on their path to better health— from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day.
  
  Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers.
  
  The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times.
  
  Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you!
  
  As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State’s Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career.
  
  Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals!
  
  Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.
  
  DISCLAIMER:
  
  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
  
  Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

  
  Required Qualifications

  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
    • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
    • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Attention and Focus
    o The ability to concentrate on a task over a period of time without being distracted
     
  • Customer Service Orientation
    o Actively look for ways to help people, and do so in a friendly manner
    o Notice and understand customers’ reactions, and respond appropriately
     
  • Communication Skills
    o Use and understand verbal and written communication to interact with customers and colleagues
    o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
     
  • Mathematical Reasoning
    o The ability to use math to solve a problem, such as calculating day’s supply of a prescription
     
  • Problem Resolution
    o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
    o Choosing the best course of action when faced with a complex situation with several available options
    
    PHYSICAL DEMANDS:
  • Remaining upright on the feet, particularly for sustained periods of time
  • Moving about on foot to accomplish tasks, particularly for moving from one work area to another
  • Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
  • Extending hand(s) and arm(s) in any direction
  • Bending body downward and forward by bending spine at the waist
  • Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
  • Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
  • Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
     
  • Visual Acuity:
    o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
     
  • Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects

  
  Preferred Qualifications

  • Previous experience in a pharmacy, retail, medical, or customer service setting
  • Previous experience as a Pharmacy Technician
  • PTCB National Certification

  
  Education

  High School diploma or equivalent preferred but not required.

Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we’re helping people on their path to better health— from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day.

Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers.

The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times.

Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you!

As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State’s Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career.

Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals!

Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Attention and Focus
  o The ability to concentrate on a task over a period of time without being distracted
   
• Customer Service Orientation
  o Actively look for ways to help people, and do so in a friendly manner
  o Notice and understand customers’ reactions, and respond appropriately
   
• Communication Skills
  o Use and understand verbal and written communication to interact with customers and colleagues
  o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
   
• Mathematical Reasoning
  o The ability to use math to solve a problem, such as calculating day’s supply of a prescription
   
• Problem Resolution
  o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
  o Choosing the best course of action when faced with a complex situation with several available options
  
  PHYSICAL DEMANDS:
• Remaining upright on the feet, particularly for sustained periods of time
• Moving about on foot to accomplish tasks, particularly for moving from one work area to another
• Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
• Extending hand(s) and arm(s) in any direction
• Bending body downward and forward by bending spine at the waist
• Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
• Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
   
• Visual Acuity:
  o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
   
• Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects

Preferred Qualifications

• Previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience as a Pharmacy Technician
• PTCB National Certification

Education

High School diploma or equivalent preferred but not required.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.